Old Navy Outlet — Local services in Town of Woodbury

The WORST EXPERIENCE EVER! This was my first time in this old navy, and I was doing some back to school shopping with FOUR KIDS. They had to try clothes on to figure out what fits and what doesn’t. And hour went by and I’m still in the store and while in the fitting room a Security officer came to approach me and asked me if I needed help. I was very confused at the time because I’m in the fitting room with the kids while they’re trying on the clothes. I said no and asked him why is he asking me if I needed help. He told me that the Manager of the store ( Malcolm ) called them and told that I’ve been in the store for too long over and hour and I didn’t ask anyone for help!

I then asked to speak with the Manager because I was beyond confused and shocked. Once a manager came towards me, I asked him why was security called on me. He’s response was for the last few weeks we have had a few incidents and I asked him what does those incidents have to do with me right now. He’s response once again was just oh he’s just doing his job coming in the store and he doesn’t know who called him the security officer. I called the security officer over and had him repeat in front of the store manager what he told me and he just looked at him as he was clueless.

So shopping at a store for over an hour is now a crime and from what he stated I didn’t ask his employees for help meanwhile I asked two employees at the time for help looking for items. But I guess he felt uncomfortable with me being there for an hour shopping for four children for back to school. Never in my life have this ever happened where they felt as if I was in their store for too long. And tried to put whatever incident that had occurred on me. I had to ask him out right what do you think I’m here doing trying to steal. And he could not give me an answer. I went to another store before Old navy and spent an hour there and they was nothing but nice and I spent over $1,000 there. And here at old navy that would’ve been well over. I left the store because this isn’t how you treat your PAYING Customers!!! This is such a bad representation...

Warn you all DO NOT go to the restroom inside the store. It was unusual for me to see a bathroom inside the store, but I went in there as I got to go. Well, I got scold by a guy after I got out. A lady must have told him as she was the one who got in and out the restroom. The guy told me told me that there was a sign "it's close." I said that I didn't see it and apologized. It was a little bit harsh and nasty for me the way he said. I was treated like I was a thief cheat to go their bathroom on purpose. I understood during the covid pandemic everyone was scared including me. I assured you I kept my mask on in the bathroom and no covid. If they do not allow customers use their bathroom, then block the hallway, put a door, or lock it so that customers including me can't go. This is a better solution than scolding customers. This was the first and the last time I go to Old Navy Outlet because of the way...

If I could leave 0 stars I would. This stores manager is AWFUL! And not helpful at all she claimed her name was “Wanda”. The girl at the cashier said that if we APPLIED for a credit card we would get a 30% discount, so we did and once we APPLIED for the credit card it said it was “under review” as too which she said she couldn’t give us the discount…. We were completely in shock because all she said we had to do is APPLY for it!!!!! SO SHE GAVE FALSE ADVERTISEMENT. And it didn’t deny the credit card it was just under review. We called the manager and she was completely RUDE AND ARROGANT and said that it was our fault. This happened on Sunday May 2nd at 11am. We will never recommend this place nor shop here every again. They will say anything including lies to get you to...