Samsonite Company Store - Woodbury Common Premium Outlets — Local services in Town of Woodbury

I am incredibly thankful to Chris Kasilke, the manager at the Central Valley Samsonite store, for recommending Peter and Sons Luggage Service in Charleston, SC to handle an urgent repair for my Hartmann luggage. Chris’s expertise and guidance were invaluable, and his recommendation led me to an outstanding repair center that demonstrated the highest level of professionalism and customer care.

Thanks to Chris's referral, Daniel at Peter and Sons ensured that our RUSH repair request was handled promptly, providing us with peace of mind before our trip to Italy. The attention to detail and dedication to customer satisfaction were truly exemplary.

Chris’s knowledge and understanding of exceptional service have left a lasting impression, and I highly recommend visiting the Central Valley Samsonite store for excellent support or if you’re looking to purchase new luggage. Thank you, Chris, for going above and beyond to ensure we received the best...

I brought in an undercarriage two-wheeler for replacement because the zipper was tearing off after only 9 months of minimal use. Rob, the manager, promptly replaced the product with a comparable substitute. Throughout the process, he was polite and deeply apologetic that I had received an item with a manufacturer's defect. Not once did he argue or give me a hard time (unlike many managers I have encountered in the past). He was attentive to my needs as a customer, demonstrated excellent problem-solving and communication skills, and made the entire transaction easy and pleasant.

Even though I was initially disappointed with the torn zipper on my first undercarriage luggage, as a loyal Samsonite customer I am giving the company another chance because of Rob's exceptional handling of the problem. He puts customer satisfaction first and is truly an asset...

Victor and his store manager Leo were extremely helpful and to the point. Definitely coming back next time. Leo and victor work very well together, in a small store and pack will customers, they are able to help us right away. With out hard selling like all the store I went to, they try to fine the luggage the fit is the most. In the end Leo show us a video of a truck run over one of his luggage call Cosmoslite, and the luggage hold up, Leo told us this is the lightest and stronger case in the market. We bought 6. Love the luggage. Love Leo Ana victor. You will not see any store manager like Leo anymore he set himself for example for his staffs. Amazing like...