Fashion Xchange Paoli — Local services in Tredyffrin Township

Lovely selection of items for sale in the store, but from my experience as a consignor, I can't give a good rating.

First off, their website desperately needs to be updated to provide accurate information--they only consign by appointment and you need to call them for the appointment. This information is not on the website, nor are details such as how many items they will accept for inspection, how the items need to be presented and specific consignment guidelines (such as item conditions, labels accepted, etc). This is misleading, and their current policy has been in place for quite awhile now (based on a visit to the store over a year ago). Glad I called to verify, as I thought the "walk-in" policy was new.

I gathered my items, making sure everything was clean and on hangers, and went to the shop on my appointed day. While they inspected my items, I was invited to browse the store. I noted the pricing on several items, and overall, I felt that many of the items were overpriced for what is basically an upscale thrift shop.

The upside is that I only waited a relatively short time to see what they would accept. Out of 23 items, they accepted 6. And two of these items were mid-level designer handbags in very good condition. I was offered what I felt was an insultingly low amount of money for the items, or store credit. They offered some rationale, some of which was fair, but much, from my view (such as the condition of the bags) was not. Bottom line, they want items in new or pristine condition. However, while browsing, I saw things that clearly were not in that state. In the end, I know I could have walked out without leaving the items, but I opted to accept the offer, not because I felt it was fair, but mainly due to personal logistics (downsizing). Given the pricing I saw on what was for sale, I kind of felt ripped off and taken advantage of.

I'm not new to consigning, but I thought I'd try someplace different this time around. From my experience, there are other shops in the area that are easier to deal with (in as much as communicating their consignment policies) and offer a better return to sellers on their items.

Note to the management: Please consider those who patronize and consign to your shop and update your website (it's really not that hard to do) OR honor the walk-in policy that is...

Response: most businesses in the Paoli area are not requiring masks. I would know as I’ve stopped at most of them this past week (Francesca’s, True Value and Loft to name a few). Also, studies show that ordinary masks are not protecting anyone from Omicron, because it is so contagious. Masking is arbitrary. My main complaint was the utter panic with which I was halted at the door. That’s no way to greet a customer.

Original post: I was immediately stopped upon walking through the door and told very sternly that I “needed a mask to enter.”The woman telling me this was using very apprehensive body language, almost implying that I was infected with some kind of horrifying disease. In case no one has noticed, Omicron is an extremely contagious run-of-the-mill COLD. As studies have shown, masks aren’t protecting against it and everyone is getting it. Can we...

I came to store with several very nice, worn only once dresses, to submit and was informed by employee that they do not accept items after 3pm (it was 3:10) and that they only accept a minimum of 20 items. Being doubly shot down upon entrance to this store, I could not even respond and just left. Nowhere on their website are these supposed "prerequisites/requirements" mentioned. What would be the possible rationale to insist on a 20 + item requirement? What if you show up with 20 items but they decide they don't want all of them, then would they refuse all together because it doesn't meet 20 item minimum? Have participated with numerous resale shops over last 20 years and have never encountered anything like this. Very...