O'Reilly Auto Parts — Local services in Trinity

We stopped by this store on Saturday 07/22/2023 roughly 10 minutes until closing time and almost 800 miles away from home. We had a tire that was losing air at a rapid pace and we couldn't find the leak. Your employee Noelle was a god send. She went above and beyond to help us. She stayed late after the store was closed to help us in anyway possible. Our tire had ended up being blown so patched was not an option. She called everyone she knew who could help us get a tire this late in the evening. She finally got a hold of someone who had a tire for us and waited for us to get on the spare and we followed her to where this tire shop was. She did not have to wait for us, she didn't have to contact anyone for us. She went above and beyond her job description and if it were not for her we would just now be leaving Texas to get back home to our kids and our jobs. She is a definite asset to...

I went in to see if my battery was bad. It is. They checked it for free! I had just jumped my van off before going an was scared to shut it off. The gentleman assured me he would jump me back up an running after I shut it off so he could check it. He checked my alternator an my battery an gave me possible solutions to my underlying problem. The friendliness of this gentleman completely wow'ed me. (I wish I could remember his name) he didn't rush anything an took his time to explain everything to me. This is exactly what customer service looks like. He was an older gentleman- the one who takes the battery jumpers home to recharge. It's been a couple weeks since I went but that is the impression I had an it is definitely worth mentioning this kind of interaction if weeks later you are still impressed with the help you...

So our truck overheated on the way to our next RV park....we were stuck....called O'Reilly's. The gentleman that I spoke with told me about all three of the thermostats they had. My husband told him which one we needed and it wasn't 15 minutes and they brought us the part we needed. In this day and age of everyone looking out for just themselves, these guys were AWESOME!!!!! From the gentleman I spoke with to the gentleman who delivered the part to us, thank you...