Hudson Candy Factory — Local services in Troy

Editing my review since the owner has responded....

Firstly I would like to acknowledge this is not the first event I've been to at your establishment and received the same treatment so let's start there. At 11:45 the venue had not set up the tables or the linen for the event to be set up as agreed prior to the event, we folded our own napkins. The owner did not communicate any of his response below prior to the event with the person who signed the contract for the event. The owner was pushy NOT the staff as I stated below. The staff was nice, respectful and accommodating especially the guy and bartender. It was not acknowledged until start of the event of the no alcohol as gift UNTIL the event had started. The DJ debacle was a miscommunication, much as what has obviously happened with the owner and the contract signee, there was no argument. All of the food did not arrive at 11:45, and it was discussed between you and the host that it would be properly stored until the start of the event as you failed to acknowledge in your response. Also why are you worried about how much food is being served, that is not your business, you are to only be worried about safety, and regulations of your venue space which was respected. You also told the host of the event not to worry about getting more plates, serving utensils and so on as she said she would grab before the start of the event because "you had them". Sir I hope moving forward you are able to communicate better, take accountability and feedback. I truly would not recommend your venue now. I originally gave you 3 stars because of your beautiful space and your nice staff but now I will give you what you deserve 1 star, and if I could give you 0 I would.

Original review:

The owner is a bit overbearing, he tries to take control over your event. He removed food from their original pans which resulted in all the food not being served and wasn’t prepared when we arrived to set up. I would not recommend doing an event at this venue. It is a nice space but owner is too pushy, and isn’t as “helpful” as he thinks he’s being. Other than that the staff is very nice and...

Gorgeous venue! Hosted an event here for a 50th birthday party and had an overall great experience. Below are my pro & cons. Ultimately the pros certainly outweighed the cons and I highly recommend this place for your next event!! I will certainly book them again! Thanks!

Pros: -clean, elegant, modern yet slighty rustic/industrial space -various spaces for entertaining including separate rooms that were perfect for napping babies to get away from loud music (not 100% open concept which others may see as a con however I liked for our event) -wheelchair accessible -basic color linens included -very reasonable price for weekday and Sunday events -able to supply last minute missing supplies (additional gold chargers, scissors, cupcake stand/platters, chaffing dishes) -helps with break down/cleanup, setting out food, cutting cake, etc -owner really wants to help and flexible (fixed a plate for DJ, asked how he could help during set up, allowed me to add a clause in the contract to support full refund due to shutdowns beyond our control ie covid etc) -free parking lot a block down

Cons: Space didn’t have a liquor license so getting a bartender was an extra cost. Luckily venue was able to recommend a family member’s business to have a bartender. Bartender was below average in my opinion but was told he was a last minute alternate. -Saturday price almost double weekdays Requested black linen and arrived to find white linen. Then we’re told black linens were not available. Luckily our decor still worked with white but under different circumstances this would of been major. $100 kitchen fee seems to unclear what it included (example:was Informed they would keep the food cold/warm for us but was charged extra for $3 burners) -noticed staff eating food we brought in and also taking pictures without my explicit permission. Didnt mention it during the event since the pros were so great but certainly notice and...

I booked the Venue with Mike like 2yrs ago immediately after seeing the venue, it was and still is beautiful for the theme I was going for. Mike had patience with me and my family and was very understanding that my fiancé was in the Navy. Our wedding was supposed to be for Oct but due to my fiancé orders we had to push it to Nov 25th and Mike didn't hesitate to change it because the slot was still open.

Fast forward that's where I met Ms. Maria to finalize everything, and omg she is amazing!!!!!!!!!! She knows her stuff, okay. Ms. Maria worked fast and diligently to get everything done on time. The day before the wedding and the day of the wedding Ms. Maria kicked butt. With my team and her team, the wedding was amazing down to the decorations. Talk about a wedding coordinator, mines is better than yours. :) The day of the wedding it was beautiful, I loved it I loved it I loved it. Walking down the aisle and to see everything so well put together. My family was at aww they couldn't stop talking about it. My uncle for one I had to save his voice note because it made me cry, he said the venue was beautiful, had a ball, the wedding was perfect, the drinks, the food was perfect. The right amount of people to enjoy the special day was perfect.

Thank you, Mike, and Thank you Ms. Maria for everything you have done for My Family and me. You guys' rock keep up the good work. Just typing this made me cry. Hugs...