Hatchet Hardware — Local services in Troy

Very unfortunate to have to give a poor review but I've been a loyal customer of the hardware store that you and your husband now run under the Ace Hardware label. I've been coming to this location with my 3 little girls for 8 years. On a recent visit they asked me about the crass merchandise in the window that uses swear words and phrases that are sexual in nature. Can you help me explain to my 11 and 14 year old girls how this is relevant in the time of #MeToo? I am probably one of the biggest local supporters in Troy....but I'm having a hard time with the window displays and that so much of this merchandise is at adult waist level or lower. I understand that many people have gone into your store to complain about the placement of some of your questionable merchandise, myself included, but your response has been "it's 2017, get over it". I'm not so sure I'm convinced that you are community minded. As a store owner, you definitely have the right to purchase and display whatever merchandise you want. As a community, we would respectfully ask that you place this merchandise in a location not in plain site of children and definitely not in your...

This is a really cool store and they have a lot of fun items that you won’t find at a typical hardware store.

However, they updated (read: increased) their prices on many items but they have failed to increase the prices displayed on the shelves.

This has been an ongoing issue for at least six weeks, probably longer, and it’s very frustrating to pick an item up off the shelf knowing that the price displayed is probably not the actual price.

Today I grabbed two items on two separate trips, both were incorrectly priced. For the first item the woman behind the counter charged me the higher price that they have in the system and said she would go upstairs and update the price. Really? Really???

If you are going to increase the prices of your items in your system, do the same thing on your shelves. Yes it requires a bit more effort, but it’s one of the most fundamental rules of retail: the price you see should be the price you...

A Hardware Store on Steroids!

Our first visit to Hatchet Hardware of Troy was for some plumbing parts. When we first walked in, my thoughts were, 'they're not going to have plumbing parts...' I was totally wrong.

This hardware store has it all – everything you expect in a local hardware store and then some. The entry to the store is filled with unique items for your home, trinkets, and gifts. It's a visual delight.

Then you get into the heart of the store and there you'll find housewares and small appliances, landscape supplies, light bulbs...the list goes on. They even offer refills of cleaning supplies for environmentally conscious shoppers. Don't forget about upstairs which houses the plumbing supplies amongst other things.

What's even better is the staff is friendly and helpful. If you haven't been yet, check it out!

UPDATE: Kudos to businesses who...