International Diamond Fine Jewelers — Local services in Troy

IDI comes with a mix of highs and lows.

Highs: Family feel Solid selection Quick repairs Quality work

Lows: Communication gaps Can be pushy or easily disagreeable Bait and switch on certificates Overpriced

I've been to IDI multiple times in the past year for an engagement ring. Do your research before hand about the diamond industry and what makes something a "good deal" as there is alot to it which can make it easy for stores to take advantage.

When I initially purchased a ring from them without knowing a lot Richard was helpful, polite, and made me feel at ease...but did overshoot my requested budget slightly. He never showed me the 4cs of any stone he was showing. He also pushed his insurance hard after the sale. We guessed about the ring size together and it ended up being too big for my fiancee. However, when we took it back to get it resized he argued and said it doesn't need to be smaller, it's good even though we were specifically requesting the ring be smaller.

Then a little later in the year I wanted to surprise my fiancee with a bigger diamond for our engagement photos. This time Arlene helped me. She showed me a few stones outside of my requested price range and talked about the certifications since the one they orginally sold me wasn't GIA certified which I didn't know. So she said she would take a week and find a diamond for me within my budget and i went on to do some research. In the mean time, Arlene also knew my fiance's ring didn't fit and resized it perfectly, but for our wedding band she stated my fiancee wouldn't need to get the rings soldered and pushed back after it's what my fiancee said she wanted. Later on Arlene found a new stone in budget but now this one also wasn't GIA certified. When I said I would feel more comfortable with a certificate and I'll pay the higher cost for it she disagreed and pushed the one she found for me. I ultimately decided on the one she told me was GIA certified. When the time came to pick it up she hands me a certificate for EGL USA which after reading is not very reliable, they tend to inflate their ratings, and is certainly not GIA. After even further research I found I have overpaid for the new diamond as well when comparing it to online prices.

The ring looks great, everything was done timely, and the work they do is good, but I don't think I'll be back.

Online is always cheaper, and you can find ones that come with the specifics you desire like certificates, for example, at Blue Nile or...

What a fabulous independent jeweler!! Amazing and unique jewelry designs that you won't find at the big box stores, and at very competitive prices.

Along with designer names, IDI does absolutely stunning custom work designed and created in house putting them steps above other jewelers. Not only is there an array of selections to choose from; but the customer service is what makes them 5 star. You will not get the personalized attention at chain stores, the service is exactly the same whether you are shopping for an engagement ring that is thousands of dollars or a chain to go with a pendant you purchased at an art fair.

My family and I have been shopping here for years and have never been disappointed. In fact, my mom upgraded her diamond and IDI gave her a credit close to if not the same as the original purchase. If you are looking for high quality beautiful jewelry, wonderful customer service and nice price tags, look no further than IDI. You will never shop anywhere else again.

I will be there this weekend to do some more jewelry shopping, I just love their totally unique custom...

IDI is MY preference in jewelry stores. Richard, Arlene and staff greet and serve you with utmost courtesy. Their variety of merchandise encourages one to browse the showcases at one's leisure. With each shopping experience is met with great expectation as they stay current with style trends and periodically add new merchandise. Richard donated a Citizen Eco-Drive ladies' watch to the MARL silent auction fundraiser last June. I was fortunate enough to have won that bid and wear my timepiece with utmost pleasure since the mother of pearl face surrounded by Swarovski crystals and white and silver band is just lovely. I have had ear rings and neck pieces altered, ring prongs reinforced, batteries replaced, a new mounting created for an opal my son brought me from Australia and other repairs by their expert repairman and craftsman; all to great satisfaction. Richard also bought my old gold and silver pieces. The shop is in a good location, away from malls with parking beside the building. Easy to stop in on my way to and from other...