Dairy Queen (Treat) — Restaurant in Troy

I had gone in here with my little brother only to be greeted so rudely. I had tried the peach cobbler blizzard a couple days prior and got it again last night. It didn’t taste the same at all. I only took one bite before nicely asking if I could just get something else since I did pay for it. If not it was okay. However this older lady working there started to be extremely rude and told me she wouldn’t give me anything else and then tried to compromise with me and give me a mini, then a small and then she told me not to come back very aggressively (which is insane, I’m there often, I practically grew up at this location lol). I ended up getting my money back. But I am very disappointed with this experience and hope it’s better next time. Maybe they need a break because damn they...

So I put in an order on the app to skip the line and got bitched at when I went in to get my blizzard. I got told other people have been waiting in line for half an hour and it wasn't fair to them that I got my ice cream ahead of them. That they were not doing app orders anymore and I should know that from now on if I plan to come out here. I will never be out to this location again. That was rude embarrassing and I just wanted to get my money back but at that point it was too late. Do better your customers don't understand that they can't order off the app when it's convenient and that's what the app is supposed to be there for. Undeniably the worst customer service experience I've ever had in my life and this shop is not big and everybody her with that...

I was just in there not even 10 minutes ago and I've gone to this location my entire life. The staff has always been nice and welcoming but I guess covid really changed everyone. I walked in and there was an employee who was putting stuff away. He looked at me and he looked annoyed and just completely ignored me, he couldve said someone will be right with you. I had ordered a sundae and banana split. The ice cream in the banana split is completely melted and I know it wasn't because it took me 3 minutes to get home cause my sundae was perfectly fine. I'm not the type to make a huge deal but the employee clearly saw the ice cream was mostly melted when she was putting it in the container. Ive never had this happen at any...