Staples — Local services in Tucker

JUST GO PRINT SOMEWHERE ELSE Every time, this Tucker Staples FAILS ME. I'm not sure why this location has the most unprofessional printing crew but it needs to be fixed. TODAY (April 16, 2025) I went straight to the chaotic printing section. Nothing new for this location but I went in with new hope (jokes on me).

I tell the guy that I need to print photos that will fit in my 4x5 envelopes. I just picked them up in the store before I walked up to the corner. I told him I was unsure about sizing and would like a recommendation. With the tone of not being wanting to help, he tells me he can't help me format the photo on my laptop, understandable.

I'm pretty skilled with graphics so it was really no problem. I reformatted it and it was ready to print. The problem came when I showed him my staples tab on my laptop with my incomplete photo order. I wanted to clarify the size selected because it wasn't displayed in the cart.

He says "I can't be too sure because I don't know what you selected." ON THE STAPLES WEBSITE? He also welcomed himself to read the personal letters that I was using to measure my envelopes from earlier. After he peaked at the second letter, I effortlessly put them back in my bag without mentioning because AGAIN, the exception of consumer service was on the FLOOR. I never expect great treatment here but I also wasn't expecting a review of what I was using for reference.

So to get something done, I asked what he could do to help. He says I would have to put in a custom order. I say ok let's do it! How much does it cost? He says he doesn't know of the top of his head. I reply ok, so can we figure it out? He says I guess.

At this point, I was regretting coming to this Staples because EVERY young man at the printing center as the same nonchalant "I don't want to be here" attitude. Not only did this attitude turn a 15 minute project to an 45 min event and me waiting around the store. At the end, after I was tired of walk around, I thought I'd check in to see how much longer he needed. When I approached to corner, he just handed the photos to me. No call. No text. No one came to find me in the store. Nothing.

Not to mention the way the other young man working smarting -off at a older costumer next to me. The costumer asked for a car magnet of the logo he brought in for the side of his work truck. The Staples employee smarts off and replies, 'You mean a bumper sticker?' The older gentlemen tells him no (because there is a difference and he bought an example for reference), and he explains for the young man again what he needs. The employee looks at him with distaste and says 'well do you know what it's called because I have no idea what you're talking about.'

I'm not sure what the deal is here but the people working in the printing center so obviously don't want to be there and they don't want to help those in need either. I get we all have bad days but am I only experiencing these employees on their bad days?...

If I could I would put zero stars.

I am writing to share my recent experience at your Staples store in Tucker, which left me deeply dissatisfied and uncomfortable. After years of not visiting Staples, I decided to return with a friend to purchase office chairs. Unfortunately, my experience was far from what I expected, largely due to an interaction with an employee named Curtis, who displayed unprofessional behavior and poor customer service skills.

While browsing, my friend inquired about the pricing of display chairs versus new boxed chairs, and Curtis told us the display chairs were priced the same as the new ones. We both proceeded to grab identical chairs and headed to checkout. Upon checkout, my friend noticed two different prices listed for the same chair—$199 and $209. Curtis responded dismissively that the $199 price was an expired tag and we were required to pay $209, which we understood.

However, when I went to pay for my chair, I was charged more than my friend, despite purchasing the exact same model. We returned inside the store to address the discrepancy, and Curtis approached us. Instead of offering a solution, he became visibly upset, raising his voice and explaining that the difference was due to an assembly fee, which my friend hadn’t been charged. We acknowledged this but pointed out that it wasn’t fair for me to pay this fee when the error was not of my doing.

Curtis’s behavior escalated further. He began yelling and waving his arms, making us feel incredibly uncomfortable. To make matters worse, ANOTHER customer intervened and pointed out that Curtis had handled the situation poorly, to which Curtis responded by yelling at the customer as well. This entire exchange was unprofessional and unsettling. Jacob, another manager, was present and tried to de-escalate the situation, but Curtis continued to dominate the conversation, refusing to acknowledge the mistake.

Ultimately, Jacob was the only one who offered a resolution, removing the assembly charge from my friend's receipt and allowing us to leave the store without further conflict. While Jacob’s handling of the situation was professional and appreciated, the actions of Curtis left a lasting negative impression.

I also noticed that there are other negative reviews online describing / regarding Curtis’s behavior, and it appears that no action has been taken to address these concerns. It’s very disappointing to see that the same issues continue to arise without any...

I went into this location today for TSA Precheck as I was instructed via customer service representative. I originally had an appointment at Ponce de Leon location but they had trouble with their system. I drove almost 40 mins to this location at about 2:20 pm. I spoke with a very rude, unprofessional associate by the name of Romina. She was obviously eating and yelled at me from behind the wall she was sitting behind to say “We don’t take Walk-Ins after 2pm” I said okay and walked out of the door. I then sat in my car and decided to call customer service again as well as the initial location to see if there was a “corporate rule” of not accepting walk-ins after 2pm and I was told that was not true. I proceeded to walk back in and as I was speaking with another associate Romina stands up, with a mouth full of food interrupting our conversation. She stated from behind the same wall “Like I said we don’t take walk ins after 2pm” I said “Well where is the signage that states this and she went on to say how “she doesn’t have to show me anything” We went back and forth and as I walked off she started to mumble so I asked her to repeat herself. She then yelled “DO NOT COME BACK TO THIS LOCATION, I WILL NOT ACCEPT YOUR APPOINTMENT” I said “I would NEVER give her my info or to visit this store that smelled of onions from her lunch. I filed a complaint and told her Happy Holidays! People like this should NOT get a customer service job but I will be escalating further with Regional manager as well as I filed a complaint...