Better Bodies - Top Tucson Personal Training Studio — Local services in Tucson

TLDR: At the end of my 11th session at Better Bodies, my trainer informed me that they had recently (2 days prior) been exposed to COVID. I'm upset that this was not disclosed before the start of that session. The owner has not addressed my frustrations.

I began seeing a personal trainer at Better Bodies in early April. After having a pretty decent time on an eight-session trial run, I decided to purchase 12 more sessions. However, at the end of the third of these new sessions, my trainer informed me that three of their other clients had recently tested positive for COVID and that they had seen one of these clients as recently as two days before my session. My trainer told me this after I had just been in very close contact with them for nearly thirty minutes. When I told them that I would not have attended my session had I known ahead of time, they responded by saying "it was all very last minute for me as well."

While I understand that COVID exposure is a risk whenever in public, I find this behavior completely unacceptable and unprofessional. Given that my trainer knew prior to my session that they had been exposed, they should have told me before my session started so that I could have chosen not to expose myself (I would've even been willing to pay the cancelation fee for the inconvenience to them).

I have already reached out to the owner of Better Bodies to request a refund for my remaining nine sessions, as I do not feel comfortable going to a facility that clearly does not prioritize my health and well-being. Unfortunately, they have denied this request, citing that their sessions don't expire, so I can come back when COVID has subsided. However, this response fails to acknowledge or address the core of why I am upset. I understand and accept that COVID exposure is a risk whenever in public, however, if I am paying someone to take an interest in my health and well-being then I have an expectation (which I think is a very reasonable expectation) that they will disclose if might be exposing me to a highly contagious disease before my session starts. In their response to me, the owner did not provide any assurance that a situation like this will not occur again nor did they grant my request for a refund. This is an extremally disappointing response and I cannot in good conscious recommend Better Bodies. I would suggest finding another facility that will prioritize your health...

I have been a client of Steve's for a little over a year, with some pauses for a major surgery and another health-related event. True story: When I finished post-surgery PT and was cleared to return to Better Bodies, Steve was the first call I made, literally one hour after meeting with my surgeon. In training, I learned about myself — what I was capable of, when to slow down but keep moving, and how to listen to my body. For that, I owe a debt of gratitude to Steve. The depth and breadth of his knowledge about functional training, neural pathways, and how the body works — especially in recovery — was just what my body and spirit needed.

Steve is patient, inquisitive, a good listener, and humble. He's not too proud to share the life lessons he's learned along the way as encouragement and is eager to cheer his clients on when they do the same. His manner and approach cultivate trust and encourage vulnerability, which I believe we could all do with just a bit more of, especially when it comes to our bodies and varying levels of ability. These qualities, paired with his exhaustive knowledge and timely intuition make him one of the best in his field. I have to take another pause, but I'm counting the days until I can return. Thank you, Steve.

Not to leave anyone out, the entire staff are incredibly friendly — I get a hello every time I walk in the door. Justin, the owner, is warm, friendly, and happy to answer questions. He's built an excellent...

In an attempt to correct some imbalances as a result of my physical career, I signed up for a intro package at Better Bodies in July of 2022. I connected to Andrée's bio and began. On the day of the last session, I let her know I would not be able to continue due to my finances, however, at the end of my workout - which was tailored, thoughtful, safe, fun, different, and cumulative - I signed up for a year. I LOVE working with Andrée each week. She is such a great fit for me, and I appreciate that she can meet me where I'm at and she prioritizes keeping me from injury or from "tweaking" anything that will make it hard for me to work as a massage therapist. I'm getting some poor postural behaviors identified and corrected, I'm getting stronger and I'm having fun at the same time. I'm so grateful for Better Bodies chill atmosphere and for Andrée's guidance...