Bon Voyage Travel — Local services in Tucson

I booked my travel with Bon Voyage Travel a private agency in Tuscon for a cruise from Vancouver to Alaska on ship Regent Seven Seas The Mariner. It has now been six months and I rec'd an $800 credit.

I loved my advisor however I can not recommend this company and I have traveled for 40 years- 5 star luxury travel as I worked hard to save my money and this is the note I sent and it was basically ignored.

Please read this is the truth and I can only let you know this by a review.

I only asked for the upgrade since I was told and it is a lie the ship mid ship does not move.

I will pay for the cruise but I am asking for a total refund for the upgrade to DECK 8. $5,600.

SEWAGE on my DECK 8. This was on the first and second day. It was disgusting, made me sick to my stomach. How could this happen? Plumbing was a huge issue due to the movement of the ship, the crew said.

A MID-SHIP cabin is not supposed to constantly move even in port. It is an OLD ship, bad stabilizers, A/C did not work. I missed every port except one since I could not sleep with the movement and I had upgraded for an extra approx 6k to not have this happen but it did because it is an old ship and a refurb will not fix this and I blame the travel agency for over marketing it. Nice agents bad products.

For instance when dining in La Veranda even in port the glasses were shaking on the table.

3.Repairs were constant. Cabin shower door had to be taken off and repaired. This ship just left the dry dock so why were they banging away as we tried to locate it with the help of the wonderful head housekeeper. After several hours the carpenter came to my room and said it was them working.

The food was just okay:

Prime 7 is supposed to be the best. I have had better steak at home and the lobster was tough.

The People the good, the bad and the ugly. First, almost every employee on the ship was outstanding!! Beyond outstanding!! My Housekeepers, Spa Therapists, dining rooms and everywhere you walked there was a big smile and of course I am a happy person so I loved this.

Security was excellent. Embarkation is excellent. Disembarkation is excellent.

Captain did not take any risks and the cruise director had a nice voice.

Except, the Destination Desk the people were angry with mean faces and just fixed to their computer and not friendly they seemed we were imposing on them.

My butler had to attend to 13 cabins. He never filled my written request for pretzels so simply asked every day and still did not deliver. Nice man but way too busy to give proper attention for the extra 6K.

The Cruise Consultant was so RUDE. He invited me in to discuss other potential cruises and the moment he realized he had nothing to offer he stood up and asked me to leave.

Anyway, this is true and factual.

This agency OVER MARKETED this Cruise line.

I asked for a refund for the upgrade ONLY not the entire cruise which was fair and reasonable and ended up getting an $800 credit for Regent Seven Seas. DO NOT BOOK THIS...

Our Luxury Travel Advisor, Raven W., organized an impressive, well-planned personalized trip for us this past August/September 2024. The most outstanding part of our 5-1/2 weeks’ vacation was the 2 weeks exploring the island of Sicily. Raven expertly planned for us fascinating excursions with private drivers, amazing local experts, and delightful lodgings. We explored and embraced Sicily’s colorful history day after day from Palermo to Taormina and fell in love with the people and culture. We enjoyed wonderful cooking classes, special wine tastings, explored ancient sites, shared lovely meals with the locals, and had plenty of free time to explore on our own. This Sicily trip was a real WOW and could not have done it without Raven’s excellent research and planning! Raven also introduced us to our first cruise. Thank you, Raven! We loved our first Oceania cruise and Raven did an excellent job preparing us for what to expect and how to enjoy all of the amenities of life aboard the Riviera. In addition, Raven planned our trip starting us out in Washington, DC at a lovely hotel within walking distance of the Capitol Mall and memorials. After our glorious 2 weeks in Sicily, Raven arranged 4 days in Barcelona at a perfect hotel in the historical area with easy embarking on our Oceania Riveria cruise. Our cruise ended in Athens and our 4-day stay was at a marvelous hotel with a fantastic view of the Acropolis we enjoyed whether eating on the roof top restaurant or enjoying a jacuzzi. It was located in an area that was convenient to exceptional shopping and dining. It was a block away from the Hop on Hop off bus which allowed us to get an excellent view of the city and...

When working with a travel agent, it all comes down to two things: the skill, experience and professionalism of the particular individual, and the support that the agency provides. We've been working with Julie Freeh at Bon Voyage for about 4 years now and are happy to say that she meets all the high standards we expect from a travel agent, along with good humor, timeliness, and incredible patience. And it has been our experience that having the market power of Bon Voyage behind her has been a real benefit to us in getting that extra booking benefit or extra advantage that providers give to such a big player. We did self-directed travel for many years, as I thoroughly enjoyed doing the online research, looking for the best value that met our travel needs and objectives. I still do that, but now I have Julie in my corner to make the final bookings and arrangements, and the value and experience she has added has been a real plus for us. We look forward to working with Julie for...