Vertica Fitness Tucson — Local services in Tucson

I would never recommend this place.

TLDR CONS: The system for using the credits (classes) paid for does not work consistently. Communication is poor. There is no designated customer service - mostly just ignored emails and phone calls. I was charged for another month after confirming my membership was canceled. Students have to share poles. Classes regularly get canceled. PROS: Some of the teachers are good and classes can be fun.

I was told by the owner, Katrina upon sign up that unused credits from the month would roll-over. When I saw that didn't happen, I contacted customer service, which turned out to be Katrina. She said that I would have to ask each month to have them rolled-over. I heard several other girls make comments about their credits getting messed up, so it wasn't just a misunderstanding on my end. There was nothing in the FAQs or anywhere else on the website or app. Katrina said they were updating the app to fix it. However, once the update happened, I couldn't sign up for any classes at all. The app and website said "unable to sign-up online". I am not the only one experiencing this issue. I've tried to get this fixed, but have heard nothing.

I'd requested to cancel my membership, and the end of the billing month was approaching. I again reached out. Over the course of a week and a half, I sent three more emails, but Katrina ignored them all. She finally called and left a message "to work things out", three days before my billing cycle ended. Basically I didn't get to use 9 credits, which equals $111.

Additionally, I was just charged another $99 for the next month even though Katrina confirmed my membership had been canceled. She again isn't responding to me. It took me finally getting a hold of someone else to cancel it, but now I'm distrustful and have to check my bank in a few days to ensure the charge has actually been reversed and that I won't be charged again in the future.

Another problem is having to share a pole. It's unhygienic, and it means that each person doesn't get to use the pole for the entirety of class. This feels like I'm not getting my money's worth. When asked, Katrina just said, "it's policy".

Yet another issue I have is that classes often get canceled on short-notice if not enough people sign up. I'm not sure what the cut-off is, but I know a class where four people had signed up got canceled. That's four people who now have to change their plans. There are (I think) 8 poles in each room. This isn't the biggest deal, especially compared the the other problems. I'm assuming the reason is because Katrina doesn't want to pay the teachers for the hour if it doesn't make fiscal sense. Regardless, it's frustrating. A heads up upon sign-up would've been appreciated, so that I could make backup plans.

I've experienced poor business before, but never to the level of feeling the need to write a bad review.

The positive is that some of the teachers are good and the classes can be fun. I enjoyed about 75% of the ones I attended.

Overall, I'd still advise people to avoid this place. There's other businesses in Tucson that offer pole that can actually...

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