Tulsa Body Jewelry — Local services in Tulsa

Quality of the jewelry seems great. Customer Service also seemed great when I placed an order and received a phone call to make sure sizing of the diameter (for flat backs) were correct. I was disappointed when I found out that the return policy applies to all jewelry and not just broken or damaged items. The way the policy is worded makes it seem like it’s only referring to only damaged/broken jewelry. I also understood that anodized jewelry can’t be returned as well, but high polish can be. I miss understood and opened the heat sealed packaging not realizing. Once I realized the jewelry was going to be too small for what I needed, I mailed it back to them the same day that I received it. It’s a new piercing so I didn’t have any other size barbell to compare it to and make sure it was the right size before opening the heat sealed packaging. After they received the returned items I received an email stating that they were sending it back to me because of their return policy. I immediately had questions because I didn’t realize that I had misread the policy nor did I understand how I was supposed to know that the jewelry was too small and could possible cause me issues that could lead to rejection without taking it out of said packaging. The representative that I spoke to initially was Liz and I asked them these questions. I was given alternatives on what I could have done instead of opening the packaging, but it was how I was being spoken to that I had an issue with. Liz was rude to me when I had genuine questions and was genuinely confused. She kept informing me about the policy and implying that I must have read it because when you return an item to them they ask that you include the original invoice. I cut off the bottom of the original invoice because I had wrote a note with personal information on it and couldn’t include that in the shipment back to them. I had read the policy, but like I said It seemed as if it was only pertaining to broken or damaged jewelry and not all of their jewelry as a whole and I didn’t need Liz throwing the fact that I had cut off the bottom of the invoice in my face and being rude to me and stating “It is in our policy that you agreed to upon checkout and again on your receipt that you saw because you cut off. “ After that remark I gave the suggestion of adding examples in their policy of what customers could do so that they don’t run into the same mistake that I had or the same feeling of not knowing what to do in that situation. I even stated for them to use the examples that they themselves gave to me. I’m pretty sure Liz passed me off to someone else and that person was much much more sincere and actually seemed like they cared about what I had to say. I even purchased two of the same barbells from them again, so I didn’t understand how they (Liz) could be so rude to me? I never had a problem with why their policy is the way it is because I understand that we are in a pandemic and that it is unhygienic in a way to resell jewelry that has been returned. Whether it has been worn or not. I have been to piercers and body jewelry shops that have medical grade equipment/instruments/machines that will thoroughly sanitize and sterilize jewelry, but I guess it is my fault for thinking that every body jewelry shop is equipped with said instruments and what caused me to believe that they were only referring to broken or damaged jewelry in the...

BEWARE THIS COMPANY DOES NOT INSURE ALL PACKAGES. ORDER AT YOUR OWN RISK.

i cannot even remember the last time i left a bad review for a company, i have waited until now to leave this review. my jewelry took a few extra days to finally ship out to me, & when it finally did get to the post office i never received it. i talked to my mail carrier & the post office in my town, they said it was confirmed delivered to my locked mail box (theres no way my package was stolen if it was delivered to my locked box) regardless, when i called Tusla Body Jewelry & talked to their customer service the representative told me that USPS shipments are not insured so there was nothing they could do to resend my package unless i reordered & paid again. i felt pretty frustrated because had i known that they dont insure USPS packages i would have chosen a different shipping method. basically i am out $40 for a package that never came & they didn't even offer for me to reorder at a discounted price. i ended up reordering similar jewelry from another company which i did receive. i am not saying that my package never came because of Tulsa Body Jewelry but they made no effort to make it right or refund me or heck, even give me a discount to re-order. it felt like they just didn't care, so i am not ordering from this site again. it's too risky, i didn't expect to not get my order, & then be told "sorry we can't...

I placed an online order with Tulsa Body Jewelry located in OK. This business has yet to deliver an over $100 order that I placed on Nov. 7, 2023 and shipped out FedEx 2-Day on Nov. 8, 2023. I called FedEx on Nov 15, 2023 and they confirmed to me the package is lost and they could see where Tulsa Body Jewelry had filed a claim. I contacted Tulsa Body Jewelry by phone about my order, their employee said she would look into it and get back to me. She emailed me later that day telling me what FedEx had already told me on the 15th. Beware, this employee twisted what I said to make it seem like once the package has reached its destination, you're on your own so definitely don't order during Christmas time when theft is at it highest. Today is November 28, 2023 and Tulsa Body Jewelry has yet to get back to me to refund my money because at this point, that's all I want. I will continue to inquire about my order every day from this day forward. I will be the biggest pain they will ever deal with and don't worry, I WILL NEVER ORDER FROM THIS COMPANY AGAIN!! I am going to copy and paste this review everywhere until someone calls me from Tulsa Body Jewelry with a resolution. People, be smart, order elsewhere. This business has poor customer service. My next post will be on the BBB site. I sure hope this helps the next person when having to deal with...