Walgreens — Local services in Turlock

Do not come here! I have never dealt with such incompetence. My son has been taking the same medications for 16 years. He has been taking a third seizure medication for the last 8 years. Every month when I come to pick up the refill it’s the same response. Insurance doesn’t cover it. Which insurance does cover it. First they didn’t input his secondary insurance which is in the system. If my son doesn’t receive his medication he can be hospitalized for not having his dosage and for side effects that come along with it not being in his system. First the clerk Britney was beyond rude. She talked when I talked, she just repeated herself as if my sons serious medical condition was not important. When I asked to speak with the manager she just looked at me with sarcasm and asked. “How will you be paying for it?” I again asked for the manager who then tells me that my insurance probably expired. I pull out his insurance card and tell him to run it again. I ask him to look at my sons medical history and he will see that insurance has always covered his prescriptions and if the insurance has NOW after 8 years stopped covering it I need to know why. He looked at me and said if I don’t leave he will call the police on me. What kind of pharmacy does this? My son has a serious medical condition. He can die and the pharmacist threatens to call the police because I’m asking all the right questions. Luckily a neurologist advocated for my son. I will be contacting a lawyer. This is outrageous. Thankfully I got names. Parents will always be advocates for their children. We sometimes have to fight for our children to get what they need because we know first hand the dangers of our children not getting the medications they need. This does not give a pharmacist the right to threaten a parent. Yes, I will be contacting an attorney.

UPDATE* I made a phone call to Oakland Childrens Hospital and the neurologist intervened and was able to get my sons medication to him. They themselves are looking further into Walgreens neglect. I have already contacted an attorney as well. This pharmacy by refusing to give me my sons medication maliciously places my sons life at risk. He has an established history with Walgreens, he has been receiving this medication for years. Britney’s sarcastic, arrogant attitude did a 180 and she turned into sweet and polite. FAKE! Guaranteed the insurance will cover my sons medication like they have been doing for years. This pharmacist knowingly put my sons life at risk and...

I usually visit the pharmacy when I go to this Walgreens. The staff are usually very busy and seem to be overworked. At times I've seen them be a little short with customers, especially the elderly, who may have a harder time hearing and understanding than others. I've also seen staff appear frustrated when assisting those who speak a different language.

I've also had issues with the cancellation of orders, apparently because the medication was out of stock. The last time, they were out of the medication I'd ordered, and instead of ordering more from their supplier, they just didn't fill the order. When I called to check the status, I spoke with the pharmacist, who apologized profusely, said it hadn't been processed correctly, and immediately ordered it for me.

Overall, they do a good job, but could perhaps use a refresher course on how to deal with complicated customers.

Kudos, however, to the front half associate who let me borrow her phone charger and cable when I forgot mine, and my phone was dead. Front half staff are usually friendly, helpful, and knowledgeable regarding current specials, and the location of product in the store.

This location is open 24 hours, yet there are no shopping carts available after 8:00 pm, and I believe there's also a curfew on restroom use. I understand the reasoning behind this, but as someone who is often there late, it can be inconvenient.

I have had a couple issues with deliveries from the pharmacy. Today the DoorDash driver had to wait about half an hour to pick up a prescription that had been ready for a few days. I requested the delivery the previous day, so there was plenty of time to get it ready for pickup. I don't know the reason for the delay, but I felt bad for the driver who had to wait so long & possibly missed out on other deliveries, thus also missing out on the opportunity for higher earnings.

The store is usually clean, with tidy shelves (except when seasonal items go on sale) and helpful,...

I went here cause its a 24 hour pharmacy round trip I traveled 1 hour. Well Cynthia a Hispanic female light skinned hair to her shoulders was the tech well I went there Aug.1st, 20 at 6:30pm I drove there to pick up my antibiotics cause I went to urgent care Im a diabetic my right leg is severely infected Urgent care sent the perscription at 5:19pm so getting up to tge window at 6:40pm was plenty time for the perscription to come in. Anyways she told me it didnt come in and told me I need to go to the hospital or wait until Monday cause urgent care was closed until Monday then she told me to drive to CVS pharmacy and see if it accidently over there. Then she told me that the Geer rd Walgreens is not a 24 hour pharmacy that I need to drive to Mc Chenry in Modesto. So My walgreens that I shop at had my perscription ready they open at 9:00am and texted me at 10:40am to come get it that its ready. They said no it shows we recieved it at 5:19 pm on Saturday the 1st. So thus person is prejudice cause Im a white and...