2nd & Charles — Local services in Tuscaloosa

I like the store it's self. The staff however are never really attentive or welcoming. Today in particular agitated me. My son who is autistic used to get a particular pickle flavor soda and look through the Pokemon cards. The last time the soda was available was sometime before Christmas. For the last several months he went in asking and looking for it. So I went in with him today to see if it could possibly be ordered. But instead the cashier's stayed in their corners away from the counter arguing about how they aren't in control of what is sent to the store any that they have never had that soda. Neither came to talk to us respectfully like a customer to see what they could do to assist . They just both yelled from the back of the counter. Very disappointing...

The employees at this location have ignored me all four times I have been in the store since their grand opening this past spring. I know being a retail employee isn’t the most thrilling profession, having been one myself on numerous occasions for various companies; however, I expect to (at the very least) be greeted when I enter a store. At this store, employees will not even make eye contact with me when given the opportunity. I laid a book which I had intended to purchase on the counter and walked out today because an employee saw me walking towards the register area, and instead of offering assistance, they walked the other way without the least acknowledgement of my presence. I will never go to this store again, and will advise any who ask to follow suit. ...

It's understandably not as big as other locations like in Georgia and even the one across from the Galleria in Birmingham, but it's a needed store nevertheless. With the rise of Amazon there's hardly any physical bookstores left let alone a 2nd-hand one like 2nd & Charles.

This is especially true in a college town where I assume most college students are burnt out on tedious academic reading responses and articles for essays, leaving less customers who'd really buy books on their time off.

That said their other selections seem interesting like the Manga, Music, and Gaming section. Wish 2nd & Charles were bigger like B&N and had a sit down area with food/beverage to help with sales or perhaps move into the Korean PC-bang market with a hefty...