Swann's Furniture & Design — Local services in Tyler

In December 2024 I walked into Swann’s Furniture & Design in Tyler Texas for the first time. We had recently purchased a home west of Fort Worth that was considerably larger than the home in which we had been living, and we were in the market for a substantial amount of new furniture. I knew I would need assistance in making choices for furniture and interior design. We had already visited a few furniture stores in the Dallas area when I decided to have a quick look at Swann’s while in Tyler. Kathy Bryan met me upon entering the showroom. I had an immediate connection with Kathy that day. When I got home that evening, with excitement I told my husband, “I found our person!” We have had a relationship with Swann’s Furniture & Design now for 10 months. Not only did we get the expertise and talent of Kathy, but we also gained a lovely working relationship with her work partner and husband, Kevin Bryan. They videoed every foot of our home and pool/patio area prior to our move-in and immediately went to work on our project. As a team, they selected every piece of our furniture (inside and patio), rugs, wall hangings, and accessories. The items in Swann’s Furniture & Design are of high quality and will last a lifetime. We made a few trips to Tyler throughout the process to look at and approve samples and ideas. We had many custom-ordered items. Both Kathy and Kevin made trips with the delivery trucks to ensure every item was correctly placed within our home. They were incredibly well-organized throughout the entire experience. With their expertise in design, the décor has a beautiful flow throughout the home. Not only are we immensely pleased with the outcome of our new home, we also feel two longtime friends were gained throughout the process. I would also like to provide positive comments on the employees behind the scenes. Every one of the gentlemen that delivered and set up our furniture was thoughtful, kind and an extremely diligent worker. With a spiral staircase, our home was not an easy delivery and setup location. The furniture was bulky and heavy, but not once did these men complain, plus they took great care to cause no damage to any item. I do not want to exclude the employees that work at the accounts desk. They were always helpful and answered any of my questions with kindness and respect. Mr. Franklin Swann should be proud to have such a wonderful team to represent Swann’s. I give Swann’s Furniture & Design the highest marks possible and highly recommend...

Not too impressed with quality of the furniture we bought for the price. Expected much better. When we had an issue it took several months to be taken care of and multiple attempts to contact and get some help with it. Once we did get someone to respond and (finally) make it “right”.. we ended up having to go without our furniture and sitting on our floors (family of 6) with no sofa for over a week already. Not at all happy with that and still waiting and wondering when we will have our furniture back.

*Furniture issue update: Sofa finally brought back to us, which we are glad to have seating again.. however all that basically happened is they tried to fix the issues with the furniture as best they could. Cut off some pieces here.. trimmed a little there... stuffing added here.. stitched up and brought back. Not all people will notice all of the little flaws that visit (or won’t say that they do) but i notice them. Definitely noticeable especially when you see the feet of your sofa were trimmed down several inches on certain ones to correct the height so that the sofa is “level” or even now. We weren’t asked if that was even ok to do, but its done now and we are just expected to deal with it i guess. Apologies are nice, but paying thousands on a piece of furniture that’s basically “duct taped” is not making me a happy customer or want to be a continued customer in the future.

I will say that most of the guys that do the delivery/pick ups have been courteous overall.. and try to be careful with the furniture when...

Our experience with Swann's has been a true delight. Our sales associate, Kevin Bryan, has consistently gone above and beyond to meet our needs. His personal service and unusual attention to detail has been excellent. I honestly can't say enough good things about him! Thanks to his guidance, his experience, and his gift for design, our vision for our new boat house is becoming a reality. I trust his opinion completely, and I especially appreciate the personal touch he has shown. Thanks to his dogged sense of determination, he was able to locate two ottomans that go with the outdoor furniture set we had purchased. At the time of purchase , we thought these items been discontinued , but 2 months later, Kevin was able to find them for us after all. I can't tell you how happy that made me! This has truly been the best furniture buying experience we have ever had. In the future, I won't hesitate to call on him for anything all. I know he will come through. Thank you, Kevin, for being so kind and cconsiderate--so top notch in an otherwise mediocre world. God bless all of you at Swann's, and thanks again for helping make our dream a reality. We will definitely be shopping with you again in the very near...