Swoozie's — Local services in University Park

Had VERY POOR service receiving 8 glasses ordered. First shipment: 4 out of 8 glasses were broken. I cut my finger taking photos of each broken glass as REQUIRED for replacement. Second shipment: Received 4 new glasses, but they were the WRONG ONES! Customer service was nice but couldn't authorize 4 of the correct glasses to be sent from the store in Preston Center in Dallas and couldn't confirm if the glasses were available in other locations. When I called the store myself, I was treated VERY RUDELY by Kendall, the Store Manager. She wouldn't allow me to speak but continuously talked over me while I was explaining the situation to her. This young lady has no business being in retail if she can't handle problem resolution with a customer without being rude.

On the upside, Swoozies has cute items for school-aged girls. They have a few things that are adult appropriate as well. The truth is I like the store, but I'm extremely disappointed in their online fulfillment process and the way I was treated by Kendall at the Preston Center store. It will be a VERY LONG TIME before I purchase from them again. My suggestion: if you like something online, go to one of the retail locations....with the exception of the one in Preston...

I love this store. I do. But last week I walked in and shopped about 30/40 minutes. Not 1 employee said hello, may I help you or anything to me. It was complete silence for what felt like a very long time. I believe I was unwanted there. It was a very slow day - not busy at all. A few other customers walked in and one of them was spoken to, not all. Very uncomfortable. There were 4, what I thought, employees there. A man, 3 ladies. I got in my car and called a few friends and asked had it always been like that? I can’t get it off mind. Kinda sad to have such a cute store, but no upbeat personalities to make one want to go back. 💗 A positive, more welcoming customer service training could be...

Have been shopping here for upwards of 16-17 years(before bankruptcy) I have printed hundreds of stationary gifts with them. Now I have had several failed experiences with them and the lack of customer service is disappointing. This last experience was for a client and sent off stationary that was incomplete. I have paid for stationary, printing, shipping and return shipping, taken them back and now, 2 weeks later, they are being shipped back to recipient just as they were shipped to her the first time…incomplete. My business will move to another stationary shop who has great stuff and better customer service. Disappointing Swoozies,...