Athleta — Local services in Upper Arlington

Very disappointing customer service experience. I had to go in the store to exchange some clothes i bought online for a different size. The cashier absolutely did not show empathy and was very cold the entire time. --A very simple exchange turned out to be a 30-minute long process because she did not know what she was doing and had to have her store manager next to her very often. --They wanted me to pay extra for an exchange just because the sale ends which i was unhappy about. Throughout the entire process i did not feel welcome and understood. They did not advocate the best interest for customers. --The cashier asked for both my phone number and email address FOUR times, two of which she got my email wrong...She could have written down on a piece of paper instead of asking customer the same question four times. I was very unsatisfied with their customer services which i had no problem before. Store manager needs to hire someone who can show empathy and be able to provide better...

Not one single employee greeted me as I walked in. There were three on the floor so I know I was seen by at least one of them. They were not by any means busy either. Felt a little discriminated against since two separate groups were greeted coming in shortly after me. They even went on to tell them about a sale going on. Which no one mentioned that to me. I even passed an employee while I had something in my hand, she didn’t even ask me if I was finding everything okay. That’s like the typical standard. Nothing. Felt completely ignored which is a shame. I’ve bought plenty of Athleta leggings because I love the Salutation 7/8. Felt like buying some items I’ve had my eye on, but completely turned off by their customer service. So I put it back. Might have to reconsider giving my business to this company if they only like to help & cater to certain customers that fit their “look”....

The “manager” Madison was extremely rude to customers in store including myself and my mom. While asking her to help us resolve an issue with our online order in store that was a mistake on an employee… she ignored us multiple times and rolled her eyes. We spent close to $2000 in store for Christmas gifts for our family, and she treated us as if we had “disrupted her evening” as she texted on her phone with no clue of who needed help in store, including multiple shoppers who had their hands full needing a...