Goodwill Store & Donation Center — Local services in Upper Macungie Township

Update Jan 2021

Went in around 12pm, lots of employees working, most of them very nice. The older woman was stocking shelves kept practically diving in front me when I was looking at something, and never even bothered to say excuse me. It’s not like I was right next to her or something I was just in the same aisle looking at something and she’s like reaching it right in front of me. It was rude. Also I had a bunch of small items I had picked up and many of them didn’t have price tags. I asked at the counter and was told they wouldn’t price them. It was super frustrating because I spent time shopping and picking items out and they were small things that would’ve been a dollar or two so I didn’t think it would be a big deal. Also it was extremely frustrating because those tags never come off of anything, so you can only assume they weren’t priced to begin with. For small items like that they really should have somebody that is just able to price them out. I get it you don’t want people stealing stuff, but like nobody’s trying to rip off a one or two dollar item, little items should be able to be priced. And next time put the stuff out with a price tag to begin with. You sit there and you pick items that you want and decide what you’re going to buy only get up to the register and then they basically tell you too bad. You’ve wasted my time and lost out on the sale that makes no sense. Won’t be coming back to...

First off, I shop at every Goodwill in Central and Eastern Pa as I travel through these areas. Don't try to buy an item later in the day if it doesn't have a price on it. They will not sell it to you or price it, then it gets thrown in a big bin to get priced sometime the following day. You then have to take your chances that it may or may not be there when you come back. I recommend hiding the item and coming back the following day when the "magical" pricing person can say it costs 1 dollar or 3 dollars. Not a great business practice when the shelves are already overloaded with overpriced stuff, much of which gets sent to an outlet or sold for pennies to vendors anyway. Drop your prices, sell the volume, and cut your handling and transportation costs. Goodwill now only refers to the income made for the CEO and Management. Stop being greedy. Oh, and stop putting garbage and broken stuff out all the time. 10-20% of the items should hit the garbage, not your shelves. Just keeping it real, and btw, I am not a reseller looking to make a few...

Well, I have a few things I can't say that I appreciate about a place I once considered a worthwhile destination.

I can't blame inflation on the store itself, but when literally anything remotely similar to something that at one time sold online for decent money, becomes so expensive, it literally becomes laughable to purchase second hand, it's time to step back and reevaluate some things.

Being bagless is pretty lame. One would think they cut costs to keep prices down, not raise the prices and cut the costs.

The lack of an obviously needed security camera in that place is another downfall. Anything remotely electronic and easy to steal is immediately plucked and the packaging left for the sole purpose of getting someone's hopes up for a good deal.

The people try their best, and the rest of society shows them.l why it's all a waste of time. Most of us can't even afford to shop at the place dedicated to low cost, 2nd hand goods readily available for people of all income...