Kohl's — Local services in Vancouver

I went into the Kohl’s store that I shop at on the regular. I spend hundreds of dollars a month purchasing directly in store or online. I have not had an experience like I had today from any other company I have ever worked with… I was walking around shopping for my son‘s birthday. Spending a total of $240 on different articles of clothing and a pair of shoes. I had taken a display shoe that stated it was $44.99 and grab the display box that was below it. After looking at the receipt, I saw the pair of shoes I was purchasing for $44.99 was charged $70. I walked back in the store to question the charge. And I have the $44.99 corrected. After speaking to the customer service agent.It was deemed the store had missed labeled the shoes. I will never fault human error. As the customer service woman was getting ready to honor the mistake that Kohl’s made, the attending manager Angel advised that it would not be honored. I will be honest, I felt uncomfortable at that point. So I had asked for a complete refund. At that time Angel went forward in advising me that it was my error and that I should’ve looked at the barcodes. I do not work there… Why would I look at the barcodes… I have been requested to speak to a manager and that’s when she(passive-aggressively) advised me she was the manager. And if there was no one else for me to speak to. I had asked for her leaderships name, she advised me it was Chad. I then went over to take a picture of the two labels I had seen. And that’s when I met Sara. Sara also went on arguing with me (when all that I asked for was to take an image of the label/price tag), telling me it was my fault and I made the mistake. At this point I’ve now had two people working for the company attacking me and my character. So I went back out to my car to finish the return of everything I purchased. As walking back in hi then see Angel. We make iContact, she chuckles, and taters her head back-and-forth as if mocking me. I did not speak to her… I kept walking back to customer service. And thatIs when I had my second interaction with Sara. I did not speak to Sara however Sara wanted to speak to me. She wanted to makeIt very clear that I had two different size shoes. And yes it was it was the display shoe and the display box. I thought the mistake was mine. I clarified to her I do not work for the company. And I did not make the mistake. She then stated to me, “well it’s not like I put it in your hands or something. It’s $70”. I reminded her I did not speak to her. I did not engage her. I did not request a secondary interaction with her. And I was on the phone with my husband who heard how terribly she was speaking to me. I have my four-year-old son with me. And I teach my children respect of other people. And to top it off… You better believe Angel was raring and waiting for me to walk out of the store. I even have a video of her as I was walking by teetering her head the same exact way when she saw me walk back in. How on gods green earth are either one of them working customer service? Let alone Angel working in a leadership role willing to blatantly mocking me as I walk near her.

I would have honestly been OK paying the $70 if clarified. And to be honest I was in between two pairs of shoes. Who knows! I might’ve gone back for the other shoes that were the accurate price. Money is not the issue here. It was the shocking, unnecessary interaction with both Angel and Sara that was so out of line. I’m genuinely in tears that I could be treated that way in a place I’m paying to be in. And they are being paid to work in. I work in customer Service and because of that… I am overly kind to others who work with the public. I am genuinely so hurt that I could be accused of doing something I did not do. The surveillance cameras can be viewed. There was no trickery. There was no deception. I I’m not some creepy con artist. But I was sure as heck was treated like one. I was treated like a...

This is the Kohls I shop at most frequently. The employees are great, but I have soured on Kohl's in recent months. The regular prices are inflated to give th illusion of a great deal. And Kohls Cash is a genius marketing ploy to get you back in the store a week later when they have new stuff to show you. I know there are lots of other retailers that pull the same kinds of stunts, but have you ever noticed that the Kohls Cash thing is going on most of the time? That you are spending Kohls Cash and earning more at the same time? I do shop there still for a few things, but I will comparison shop to make sure I am getting the best deal, and I will usually throw out the Kohls Cash if there is a chance of a return, or give it away if we know we will keep it. When shopping at Kohls, try to remember: Regular prices on some items can be higher than if you look elsewhere. And your percentage coupon comes off of AFTER Kohls Cash, so if you are using Kohls Cash with a percent, your extra percentage off is actually the difference of what you are paying now and what you would have saved without the Kohls Cash. This means that your Kohls Cash is not really worth $10, UNLESS you are using it exclusively for something exempt from the percentage coupon. There are two ways to look at it, but either the Kohls Cash reduces the effectiveness of the percentage coupon OR your $10 is not really $10. Yes, in the end you save more than you would using both than with just one. But Kohls makes it feel like you are saving nickels on the dime with these tactics, when the complete opposite is happening. There are exceptions to this, obviously, but for everyday shopping, I am done shopping at Kohls blindly, and done buying things just to "spend my...

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