Michaels — Local services in Vancouver

New Assistant Manager (Ashley) is horrible. I needed help yesterday with an item that is secured. There was a line at the cash register, and I couldn't find any other associates. Ashley was speaking on the phone. I stood about five feet from her to give her time to finish her call. I heard enough of the conversation that I could tell she was not speaking to a customer... she saw me and walked away to another aisle so she could continue her conversation. She didn't acknowledge me in any way other than to walk away.

I again looked for someone to help me, but couldn't find anyone. Came across Ashley again, still talking on the phone. I said "excuse me" twice and finally she acknowledged me. I asked if there was someone available to help me, or if I had to stand in line upfront. Instead of helping me herself (cleary she's to important to help customers), she said she would call someone. I told her I'd be over by candles. No one ever showed up. I went back into the aisle to see if someone was maybe looking for me. I noticed things had quited down by them. There were no more customers upfront and from a distance I saw a salesperson walking around putting things away. Yet no one was headed towards candles to provide assistance. A young associate walked by with some items in her hands, and I asked her if she could help me, and she yes. She was very friendly and helpful. I also asked her if a request had gone out that a customer needed assistance, and she said no, she hadn't heard anything.

Normally, I would walk out of a store and never come back. Why would I spend my money in a store that doesn't appreciate my business? I will say that all my previous experiences at Michael's have been great. The associate that helped me, and the cashier provided great service recovery. It should be management setting the example. The reason you even have this job Ashley is because of the customers who keep Michael's in business. You should remember that the next time you decide to ignore your customers so you can wander the store talking on the phone while everyone...

They seemed to have very little merchandise, as in, empty shelving. Before leaving the house, I was concerned about the store being too busy - but it had almost no one else in it. In fact, the only other people in it were looking for chains for jewelry-making, and I helped them for a bit, as I couldn't find what I came to get. The quality of anything for jewelry there was... well, lacking at best. The only reason I gave it two stars instead of just one is because they had a LARGE selection of children's kits for all kinds of things. Including jewelry, of course. This includes jewelry-making findings, chains, kits of beads and beading boards, and - especially - charms. Charms of every size, shape, color and style you can imagine, but none made of anything that isn't plastic or something that uses a basic shape that you pour a liquid into to make them. There were also a lot of metal charms and chains, but they weren't anything of quality and I wouldn't expect it to last even a week before turning green where it contacts the skin, even if you are very diligent about keeping it out of water/removing it prior to showering. All in all for me, a let down. But, if you need a kit of some kind for a child to learn just about anything craft-related, you'll probably...

Loss prevention was personally brought over to me and then acted like I didn't see the tall, gay, white man and the shorter, more round black woman quickly turn and point when made eye contact..ninja skills guys (im lying) commend how quiet you weren't while crossing behind me. Plus bellowing out "Loss Prevention section C" or LP for short because that was a hard one to crack... Not trying to offend with the descriptions but I figure the employees there wanted to stereotype to pick me out of the regular crowd which was single moms and older women just trying to burn time before either collecting children or going to bingo, I stand out..with tattoos, and dreadlocks ..so... Ill do the same...probably descriptive enough that the actual employees of this location know exactly who I'm refrencing but so vague that outsiders would never know. Would you like to see what I made with the $58.64 purchase I made? Also...I was just another single mom burning time to actually go play bingo and then get my children. Nothing more than a displaced artist needing supplies after a fire took most of what I had and my home. Way to make me feel...