Steinacker Hardware — Local services in Vermilion

I ordered online through their website and received my confirmation, which instructed me to call when I came to the store (it was not curbside delivery). However, when I went inside to retrieve my item, although I had my order and confirmation with me, they refused to release my order to me because I did not show them photo id. After working in the yard all day, I didn't have my wallet with me. The email they sent did not indicate it required photo id. The representative argued with me and told me "it says it somewhere on the website!" How disappointing to go to a local hardware store, where you want to be able to trust employee's opinions, yet they cannot apply common sense to a situation. Who else would have my order or confirmation number? Isn't that the whole point? Strict adherence to policies that are not clearly set forth ANYWHERE, particularly when it is not in the email that says "come get your order!" and provides a CONFIRMATION NUMBER, makes me doubt the common sense of the employee and the people telling him what to do. What a waste of my time! Next time I will just go to Lowe's where they will bring it outside to me, like everyone else is willing to do when you order online (WITHOUT ASKING ME FOR...

Top notch service from top notch people. The owner is fantastic to work with! The general manger knows his stuff and is a hoot! I always enjoy going into the store know that if I need help they are right there. Having a smaller hardware store in town is great. They have the best hardware selection around. Along with just about everything you need including lawn care and equipment, rental equipment, snacks and drinks to a small engine repair shop. Need plumbing parts swing in they have it! Need electrical parts no problem. Even have kitchen things and paint! I highly recommend this place! As you can tell I am a frequent flyer here. Luke has a great team and great business!

They are also an Stihl dealer! I personally own all the battery operated lawn equipment.

My pictures are from random times in and sending them to people to let them know...

Just left the store after taking my screen in for the second time because it wasnt repaired properly...The lady I went to got very rude with me and telling me what I should of done...I told her I didn't take the measurements, a blonde lady did the first time I brought it in...She kept saying its square so it should fit...She could not comprehend it wasnt perfectly square...Length was around an inch longer than width...I even drew arrows on the screen where the guides go and the way the need to face...

Very rude, very condescending and I wont be back in that store...Ill drive the 10 minutes to...