By The Sea Furniture — Local services in Vero Beach

My husband and I moved to Vero Beach about 4 months ago. We practically furnished our home from this store. They stock very nice furniture and decor. However, the owners really don't care about their customers, especially wife. She is so RUDE!!! I ordered a can (quart) of Farmhouse paint thru Lisa, who is always pleasant and helpful. She called me when it came in and stated in her voicemail thst she has it behind the desk with my name on it. I went to the store a couple days after her voicemail to pick it up and was informed that the owner (wife) had sold it to another customer. I was told by the owner (husband) that the problem was because Lisa didn't put my name on it. (BS). He then called the wife at their other store in Stuart, asked her to bring it home and he would have it the next day with my name on it; which he wrote in the special order notebook. I returned the next day to pick it up and was again informed that it was sold to another customer. So again, they called the STUART store for another can. I once again went to the store to pick it up and was then told by Lisa she gave it to another customer. I was completely shocked. She said she was having dinner with workers from the Stuart store that evening and would bring it back with her and have it Monday morning. Low and behold, I stop by Tuesday after work and Lisa goes out back to get the paint and comes out with a very small jar, not the quart I ordered. I asked what that was and she replied "your paint". I said I ordered a quart. She then began to tell me she told me on Friday all they had was a small one to which I was supposed to know was 1/8 the size I wanted. Needless to say, I didn't take it. 4 times they couldn't give a rats behind about me as a customer who has spent a pretty penny in their store. They did t value my time or value me a a loyal customer. I will NOT ever buy another thing from them, nor will I ever recommend them to anyone. This business is all about the dollar and they all need to polish their customer...

Do not give Cecil Gunter anything to sell on consignment. We gave him 1/2 furnishings of a 3-bedroom home. He led us to believe he could sell all and what he did not sell, after 6 mos, he would send to Habitat for a tax deduction for us. It has been 2 years now. I have asked him to send what is left to Habitat, questioned him on what has sold, etc. "I'll check into it" is his response with no follow-up. While back in Vero we saw our armoire on the floor listed for $1,200. He gave us a list of what had not sold and the asking price for the armoire was $795. When I asked him he said, "I';ll check into it." We got a few checks in the beginning and after that, when asked, he would "remember" that something had just sold and write us a check. This happened 2 or 3 times. I so regret believing his charming promises when we were deciding what to do with our furniture, lamps, pictures,...

Poor customer service. We bought a sleeper sofa from Diana. We inspected the sofa upon delivery and everything seemed in order. Due to Covid, we did not have any visitors in 2020. In 2021, our first guests used the sleeper sofa and they pointed out the the foot of the bed is a few inches higher then the head. I contacted the manufacturer, they said it was the responsibility of Some Old Some New (SOSN). When I contacted SOSN, Diana was all onboard saying we will get the manufacturer to resolve this, they are a custom manufacturer.... She even said I will come by your house to take a look. Now all of the sudden she says you have to deal with the manufacturer directly. BOTH are pointing the finger at each other and no one takes responsibility. If you are wondering, the...