Target — Local services in Village/Town of Mount Kisco

Average Target. Certainly not the 'worst' as others claim.

While I respect other reviewers' experiences and opinions, whenever I see comments like that I just roll my eyes - trust me, I've been to actual toilet Target locations and in different states to know the difference between a decent Target and a bad one - this one is wonderful compared to some of the garbage locations I've been to. Go to some of them and then say that this one is the 'worst' location - but you won't, because once there, you'll be begging for this Target again.

This is an average location - not particularly wonderful, but certainly not terrible. If you frequent Targets enough, you'll know the general layout and stock (with some differences) and it's basically the same here. Some areas needed to be stocked, but it was generally decent and clean.

It usually comes down to employees - and while I've seen way worse at other Target locations, most of the ones that I saw here weren't impressive either and maybe 2-3 that I saw probably should be unemployed.

There were long lines and very few open registers, so naturally the self checkouts began to accumulate a line, some of which had full carts. As another reviewer stated, self checkouts should be 10 items or less. There should also be an IQ requirement to use self checkouts (but that is everywhere that has them). While I don't expect Target to ever make IQ requirements, at least have more registers open (bigger register space as well) along with making self checkouts become express.

There was one employee in the self checkouts and due to the lack of general customer intelligence using self checkouts, he was all over the place but kept his composure. I needed him because for some reason something I scanned wasn't in the system, which was strange on its own. But I can definitely understand what this poor guy was going through.

The parking lot is plentiful as far as spots go, but it's poorly designed and I can see it being a headache during a busy time.

One of only four Targets in Westchester County currently, so for some I can see how coming here might be a drag, but it's already better than two of them (haven't been to Port Chester in a while) at least - but for upper Westchester residents, this is the only option unless you feel like taking a long drive, go over a bridge, or go to another state.

Overall an average Target - far from the 'worst' I've been to. If you go to Targets in general, then you know what to expect here - from terrible employees to the stock and prices. Keep expectations realistic (this IS only Target after all), bring some patience, and...

Dec 26 4:30 - 5:30 IF THEY WONT TAKE A RETURN CALL CUSTOMER SERVICE!!! I bought my wife, a Dyson vacuum that was on sale, and when she opened it for Christmas it was defective out of the box. I called target customer service to verify that the item could be exchanged and they told me they still have them in stock at the store. When I went to return the vacuum, the guy who is dropping the N-word to his coworker, called a level five supervisor to make sure that I could exchange and repurchase the vacuum for the same sale price. The level five manager said absolutely not, and that they would not honor the sale price that ended two days ago. At this point, I had had enough and called the customer service once again . They wanted me to go back in the store and put them on the phone with the manager and have them answer why they wouldn’t honor a sale price that ended two days ago for a vacuum that was defective out of the box. The second time I walked in the store to exchange the vacuum, it was an entirely different, and that level five manager was nowhere to be seen. Another manager helped me buy it for the same sale price. Once I told him that somebody from target customer Service was on the phone and wanted to speak to an employee at the store regarding my issue. Entire process was nothing short of a headache, and the icing on the cake was that the vacuum was still listed on the shelf as the same exact sale price at which I bought it for. I will never be shopping at this target again, and whilst I was waiting to get my vacuum unhooked from the wall, I overheard another customer saying that she was not able to return $80 worth of items for the same exact reason.shame on target and shame on that “level five”...

Tonight 12/23/2023 I placed an order to be picked up via drive up. However after sitting in the spot for 10 minutes an associate came out with another customers order and my wife asked about our order and the associate told my wife and myself that she saw that order being handed to someone else at the pick up inside. The associate brought out the “security manager” that was on duty and he started to say that maybe we had shared our log in info with someone basically putting the blame on us. After going back and forth with said “security manager” and him saying that he would be on all night until closing would have to do an investigation and review footage which could take up to 5 days. We told him that we would be back in a half hour. We came back about an hour and a half later to find out that he had to leave due to an “emergency”. The associate that had told is about my order earlier told my wife another security guard and myself that my order had been under another name with my name as the pickup person, however by the time we had gotten back that name disappeared from my order completely. At that point even the other security guard agreed that it was very suspicious that said “manager” had to leave for said “emergency”. At no point were we even offered a substitution or refund for my stolen items that they handed over. I have been coming to this target in mount kisco at 195 N Bedford Rd Mount Kisco, NY 10549 since the day it opened and this is the first time I can honestly say that once I receive my items and refund I will no longer be going to this target in...