Zettler Hardware — Local services in Violet Township

Went to pick up a gallon of deck stain. Waited 15 minutes for help. Help came an older gentleman with a goatee and a young man. Had extreme difficulty in the mixing and trying to figure what was what. Young gentleman got frustrated at the older employee and disappeared. Old gentleman got the paint mixed, put in the shaker wrong and paint can busted open. Guy was dumb founded and I suggested put what's left in a blank can and I will be good. He did, went to put it the shaker and told me the can will not work in the shaker and I will just have to take to home and stir it and said all I was doing is making his life complicated. I just walked out. What the heck, where did coustomer/ satisfaction go to. No more paints...

There was plenty of places to park on the day I went there. The store had only a few customers, which was probably good because I only saw three people working there. I had gone there for one specific item. Having never been there before, I asked one of the employees where that item was, and was told exactly where it was. While I was there I saw something else that I needed, and decided to buy it as well. There was no wait to check out. It was easy in and easy out. I prefer places like Zettler's over the big box stores because I can easily find someone to help me and spend only a fraction of the time there than would have at a...

Would not accept an $7 unopened return for a credit without a receipt. I had only purchased less than 24 hrs before and Roger refused the return because I did not have the paper receipt. Item was unopened. I know this is bull. The guy just did not want to be bothered for some reason. All stores will at least give you credit if you can’t produce a receipt. This guy would not honor free 30 day return policy. I will drive the xtra miles to Home Depot to avoid this embarrassment. They issue credits and have email receipts for those of us who don’t track paper records. It’s 2024, age of...