Lowenthal Outerwear Boutique — Local services in Virginia Beach

I brought my silver fox in for repair last week and service was OUTSTANDING!. I was a little hesitant about going there due to a couple of bad reviews BUT very happy I did!. The owner came out to assist me with options regarding the repair and came up with an very inexpensive solution!. The lady at the front desk Felicia, "Bye Felicia"! LOL, was very knowledgeable and helpful to me. My repairs were done sooner than expected and went to pick it up and meet the other owner and his wife who were very friendly and professional. This is a class A spot that is knowledgeable, professional and very reasonable that provides top notch customer service!..I'm glad I came in to see for myself, sometimes you just can't listen to reviews, some people are just so unhappy with their own lives they want to make others unhappy and there is nothing you can do to make them happy!..Keep up the good work Lowenthal...

My full length mink was cut to just above the knee, the hem was crooked and the sleeves were tapered tight for no reason. It's been difficult to get this right with 3 fittings so far. Some sale items were limited and my preferred piece was cut crooked so I settled for a slightly different color. I probably could have shown it to Norman instead of the other salesman. Norman doesn't mind sharing his recommendations with his knowledge, cut it didn't result in my coat being altered as discussed. The cashier called me several different names, but she got it right as I exited the store. Expectations are high in this environment and she had my information in front of her. Seems they extended their hours past 4pm recently. Overall, a fair experience and they've kept my valuables well over 6 years. They may need to consider sending my coat out if they can't...

Very Disappointed and affended!!! Greeted by man who sat behind desk pointed me to areas. Older man setting at desk in middle, remembered my Coat, but never offered assistance. I asked if they had a Coat or Wrap that would match Mink in my coat...just said No! Never offered to attempt to make my something as they had in pass. There was another man, helping another couple. They didn't appear to be purchasing anything, but he never acknowledged me! NO other customers in store at time!!! Very Very Disappointed!!! Based on look of Store...maybe...