CPR Vista CA — Local services in Vista

If you found my review helpful please hit the like button. My buddy and I sell steak, seafood, and chicken across Southern California, Nevada and Arizona, along the way we hit every dive bar, greasy spoon and haberdashery and I enjoy sharing them with you. I had reviewed this establishment previously and gave it five stars and wrote a detailed review of my experiences with them, I have brought them several repair jobs previously and was happy with their work. When my son's Xbox1 refused to power up I didn't think twice about where I was taking it, despite the fact they are on the opposite side of town and I would no doubt drive past a dozen cell phone/electronics repair shops, I took it to CPR and trusted them with the repair. Upon inspection the technician seemed pretty confident the internal power supply was the culprit and wrote me an estimate based on replacing that, the estimate for parts and labor was $200.00. Three weeks after I left the unit with them I had not received any updates so I called them and they explained they hadn't had a chance to get to it yet but would soon. I wasn't upset and called them a few more times in the weeks to come. Finally (aprox. 3 weeks later) they called me to tell me they were getting started on it and it seemed strange when barely fifteen minutes later they called to say it was fixed. When I picked it up it was explained that no parts were replaced or repaired. They had simply removed the cover, squirted it with compressed air and it was fixed! Despite not replacing anything the bill was still $200.00. I didn't argue with them, I knew it was 100% BS, but truth be told it bugged that they played me for an idiot. Bottom line, I wanted it home for my Son, but knew I no longer trusted them at all. When I got home and plugged it in it still didn't work, and then it hit me, THERE WAS NOTHING WRONG WITH THE XBOX UNIT! The problem was the power cord that I had not brought to them with the unit. I ordered a new power cord from eBay and when it arrived it didn't work either? I was sure it was just a bad unit and the Xbox was still in my truck, I was near CPR and I decided I would drop in to have them plug it in with their power coed so I could nail it down. ALL I WAS ASKING THEM TO DO WAS PLUG IT IN, THAT'S IT. At first he started writing me a new ticket explaining it would be another $90! I explained I had already been way overcharged for the original "repair". He went on to explain that cleaning it out was a delicate procedure involving dozens of tiny screws and one slip and the unit is destroyed. It was total, laughable Bs and he even had the temerity to suggest I not search out YouTube videos on the subject because they make it look really easy and it is actually a very precise operation. He further explained that they do this all the time and $200.00 was what they always charge. Again, total BS right to my face. He explained he was too busy to stop and plug in my unit but a helper was due in any moment and they would call me so I could see them fire it up. This was Friday and guess what? Did you guess no call? You were right. I was busy Monday (no call) so on Tuesday I went in and demanded my unit back. I checked with U-break I fix cell phone repair about 300 yards down the road. I never mentioned my experience with CPR, he quoted me $50 for what he described a a tear down and deep clean. I called three other shops, the quotes were $50, $50, and $75. He didn't lie about one thing, when you watch the YouTube videos it does look really simple. To add insult to injury I had my wife call CPR for a quote on blowing the dust out of an Xbox, she was quoted $150. I hate yelp but I am signing up just to write a similar review there and will be presenting this to the Better Business Bureau. I may take them to small claims. 95% of my reviews here are positive, I enjoy promoting small businesses, if I have a bad experience I just don't write a review unless something is way off. CPR abused the trust I gave them, they were dishonest with me, they treated me...

I've been using JI phone repair for years, since at least 2015. I went to the Escondido shop before 2018, and was willing to drive out there (from vista) at the time because they're the best repair shop in SD. In 2015 I had a phone that had been extremely damaged and during what felt like an impossible fix was met with the owner Juan who was very sympathetic . I have children so everything on the phone was important to me (my fault for not backing anything up at the time), but he took something that I felt was dead and made it brand new again. I couldn't thank him enough. The staff at the Escondido shop was also phenomenal ... When I came in after that for other repairs I was met by Alex working the desk... He was extremely helpful, kind, and always with an upbeat attitude. There was a time in 2016 the weekend of one of my children's birthdays where my child dropped my phone in water ... I needed my phone for my child's birthday for pictures, family & friend calls ect, so in a jip within hrs they fixed my phone and got it back to me before the party started so I didn't miss a beat, service always being 10-10.

So in 2018 when my construction working husband who has bad luck with every phone in his possession completely cracked his screen and frame, I was so happy to be able to visit the newer shop of Juan's that had opened in vista. Walked in to find a familiar face working the desk, it was Alex. He was so helpful, very thoroughly explains things, was communicative while working on the phone (the phone was old and needed parts from other shops and he was willing to go out of his way to get what he needed to get the job done), & got it fixed for my husband very fast. The old phone again went from destroyed to brand new ! We were thrilled, listening to why my husbands phones end up this way he also found my husband a durable case to help prevent any further "accidents" lol . You don't go to JI without getting quality service & something most places lack in customer service which is feeling like you're family when you leave there, because they care so much about the customers needs, you're not another number to them, I find most businesses lack that type of quality work. And ill never go anywhere else for my repair work.

Updating after more years of excellent service. When I wrote my last review I had only had phones repaired by them, and always amazed with their work. Now my children are growing up and wanting devices of their own to play games, so of course I thought to go back to my fave tech guys and purchase my boys tablets (getting name brand for better prices than having to get them low end tablets for more at retail stores, was so worth it) but with these being my young children's first times owning breakable items, inevitably they did indeed start to crack and be pulled off the charger in a animalistic manner lol. I brought them to Alex after now having had him help me for years, fix my babies screens and issues my boys had caused knowing the tablets were in the best hands. He kept in contact with me as always with his great customer service and great upbeat attitude, going out of his way and doing way more than he needed. That I'm so appreciative for. Before taking my basically new tabbies home to my boys we suited them up with screen protection and cases so that I hopefully never need to bring them back to fix. In my opinion he could've charged more for his labor because he went above and beyond but I appreciated that he gave me a great deal and their warranty is the best around. I always recommend them to friends & family, their one of the best businesses in north county, I've always left...

Hopefully I get acknowledged a response to this from a representative to help me out The last past 2 years I have brought in numerous phones to get my screens repaired at CPR when I damaged the screen because of the work I do I'm in the construction business so sometimes you know something heavy falls on the phone or drop the phone etc this last time I brought my phone in to repair the repaired it but when I got it back my screen was freezing and it wasn't doing what it was supposed to be doing I was ever having a hard time doing things with my phone so I brought it into the get repaired the next day in which they told me they'll take care of it the employee seen that there was freezing but they said that they didn't have the part and it was going to take four days to get the part so I told the employee if he can make a note saying that he can see that the phone doesn't have a broken screen that it's not damaged and that it is freezing and they're going to replace the screen on it that way if I do damage it throughout those four days they can still do the repair on it he said no that they wouldn't be able to do that if anything's wrong with the screen any little crack or anything that won't be able to do anything for me even though he's looking at the phone right now and he's seen that it isn't cracked but the screen is freezing so I said okay I guess I don't have a choice even though you can see that my phone is freezing if I have any little crack you're not going to be able to take care of me I don't know how that's fair but okay so I wait till 4 days which the fourth day would have been a Thursday Thursday came Friday came and nothing Saturday came still nothing Sunday came nothing not until Monday that they reached out to me to tell me the part was there so it takes 7 days to get the part and you guys got to remember that I run my own construction business and my phone is very important I have missed phone calls I have missed appointments I have texted people that I wasn't even supposed to cuz my screen was just going bonkers throughout these past many days so I've been losing business and losing money and time because of this and I know that CPR will tell me a bring it in we'll fix it we'll take care of it I know that they'll take care of it but who's going to give me back the time and the business I lost no one is you can't get time back time goes and it. Is gone there's no getting it back so after these many days I take my phone back dropped it off picked it up and still I'm having issues with my screen it's not as bad as it was before but it's still tends to freeze or just stop working I have to press the buttons tap on the screen in order to get it to move again I've lost a lot of business lost appointments and time my phone is still acting up and haven't had time to go back to have CPR...