Michaels — Local services in Vista

I placed an online order for "curbside" pickup which took them almost 24 hours to prepare. I went to pick it up and i left as they placed order in trunk. Upon arriving to my destination (30 min altogether). I noticed i got the wrong item! I called immediately and was told to go back and they would check to see my order and see if they could replace. Now keep in mind, they aren't supposed to take any returns or refunds. I have no time to go again. I ask if i am able to go to another store nearby closer to my house and it seems i am speaking with the Vista store manager and goes off. He states that no store will be able to help me even though this is THEIR MISTAKE! He continues to tell me he is risking his employees by taking my item back (even though i did nothing wrong!)

If Michaels gave me a wrong item and still gave me a cheaper item, why is it that i had to pay more & still be told they can't fix their problem? Why can't they give me my item?

My point is theres no reason to go off on me and talk to your customers with disrespect. If you are so concerned about risking your employees Then do the damn right thing or shut down!

You are ridiculously rude! Stealing money, what a joke!

Learn respect and learn to manage situations correctly. What type of...

Place was clean. Was waited on for check out very quickly. How ever trying to get help was very difficult. I walked up and down aisles trying to find someone. I finally did and he was very kind but only a stock person. He made a call for assistance. I waited and no one came. Young man saw me still waiting called again and still no help. He went looking for a floor person. He came back said he was sorry but everyone was in a meeting except stock help and the one cashier? So I gave Michael's a second chance today 1-16-19. It was a tad bit better but I find an assistant today. Just was given wrong aisles. But that was better than nothing. I did find items but in my opinion products were overly priced. I went to another competitor and their price was cheaper even without a coupon. I did find a bargain as I was walk out to leave some books of stickers for rewards for a friend. My cashier was friendly and check out...

At one level, with a lack of small or independent art supply stores in North County we, and I hate to say this, need Michael's. On the other hand, Michaels is one of the worst shopping experiences one can have.

Michael's is another big box chain that doesn't bother staffing the stores. You can always find an overworked cashier at the front but anything else will depend on luck and karma.

Michael's pricing is high but, they are incontinent couponers. Which means if you sign up for their email club and read their circular you can find deals. Sort of. Lots of restrictions and you submit yourself their bombardment with email. But you get 40% off one item (with restrictions). It's a horrible way to shop.

I avoid this store and order online when I can. When I have to, I go there but after two visits, each one bad, I'm going to try really hard to never go...