KV Nails & Spa — Local services in Waldorf

I specifically called and asked for availability for a pedicure and full set. I stated I had to leave out of town and wanted to make sure they had an opening . The front desk told me they could squeeze me in. When I got there everything was clean and nice after my pedicure Amy started on my nails and I noticed she wasn’t getting ready to start a Full set but instead a Manicure. I let her know before she continued that I was there for a full set. They then told me that they had scheduled me for a manicure which was extremely upsetting considering the fact that I told them it was important I would get a full set done today. I would have went else where if I would have known they couldn’t provide a full set. They then told me that it would be a 30-40 min wait for someone else to do a full set. I didn’t have time to waste which is , AGAIN, why I called to check availability and make sure they did have time for me . I couldn’t be upset with AMY because she wasn’t wrong and did her best to give me a good manicure and pedicure but the front desk needs to make sure they are paying attention because now I am left with a Manicure that I am going to have to change out when I get to Texas. They took no responsibility for their mistake and that’s why I am rating them so low. I didn’t even get an apology they just tried blaming me saying I didn’t let them know when I clearly did and they even asked for my name and didn’t even spell my last name correctly. I would like to go back but I’m not sure If I want to have this same mistake...

I really wanted to love this place because I love that they offer so many services and complimentary drinks. I kept going back because I loveeeee the iced sweet tea. I have gotton a fill 3 times and a pedicure 2 times and every time I go I end up not liking my nails because the shape is horrible or the design is horrible . They lack having colors if I’m being honest they need more colors. I asked for an all white toe with white French on top and they didn’t have enough shades of white to do it. She said she could do it and ended up failing and I tried to go again with a different person and she couldn’t do it either. I paid a lot for these services to not get what I wanted. On top of that my toes are still rough feeling after each pedicure they don’t use the right tools at all! They only use a little scrubber for the calluses and not the metal tool. I then heard that Peter is amazing at nails so I was going to try to go again and he doesn’t accept new clients so I’m done going here. Also the receptionist is rude every time I call and come in- short hair mixed female. Eva and nina were so rude and I tip every time I come so I’m not sure why they seem so unhappy doing nails and toes. Titi is nice but can’t do a simple white on white French or get all the dead skin off. I wanted to give them more stars but after wasting money so many times and horrible customer service I just can’t. Not to mention my nail popped off a day after my fill and now this fill has air bubbles and not straight lines...

My pedicure was not a good experience. I had two issues, my toenails and the service. When I told her no polish at the beginning of my service, she was surprised. At this time she already worked on one foot cleaning up the cuticle and filing. On the other foot she stepped up her game because now she couldn't hide anything with nail polish. During the service she put callus remover on my toenails, left dry skin on my both my little toes, filed all my toenails too short, in addition to mis-shaping them and one big toenail was longer than the other. I didn't ask for a cut-down, just file. I told her I didn't like it and reasons why; she didn't seem to understand what I was saying. I went to the desk to pay and told the cashier and manager that I didn't like my service because my nails were filed to short, mis-shapened and one big toenails was longer than the other. In short, the manager said the nails look the same and I was being picky, Then he asked the AA cashier to look at them since i didnt believe him. I told him this IS NOT a race issue, I know what my toenails looked like when I came in Also, there was no apology. The pedicure was $50 but I was charged $55. In my 40 plus years of age, I've been to nail salons since I was 18. Been to cosmetology school. Have done my own pedicures. In this situation, I know wrong when I see it. I'd like to support businesses and not do things myself, but this...