DB Heating & Cooling, Inc. — Local services in Waldwick

I really wanted to like a local company. Unfortunately this company is not for me. I needed someone to take a look at my AC which was not working correctly. They made an appointment 5 days out which was frustrating. I had a time slot between 10-11 and by 11:15 no one showed up. When I called, the person on the phone did not want to be bothered and told me the technician was still on his other job and he would be to me when he was done. At 12:15 I was given an update by the driver. He finally showed up at about 12:45. Why have a window when you're not going to abide by it. The technician was very nice and informative. Unfortunately, he raced through everything and blamed my issues on the heat wave we were going through and a hot attic. He suggested an attic fan and said their company could do it. I called to schedule an installation of the attic fan. Once again, the man on the phone could not be bothered. He seemed frustrated and told me he would call me back the next day. 6 days later I have not heard anything. Will never do business with them again. I now need to have a second company and technician come because my unit is still not...

I never post bad reviews, but had a very negative experience with this company. My air conditioning died on a 90 degree day. I called the day before to schedule something, and the following morning I was told that I would have a service visit that day between 2-3pm. By 3pm, no one had showed up (or called to say they would be late) so I contacted the office and was told that no one would be able to fix my air conditioning that day because the tech was still at other home and he ends his day at 4pm. I was then told that I would need to wait until tomorrow morning. Meanwhile, it was 90 degrees out and I have two young children. The scheduler was unapologetic, negative and defensive (“I can’t control how long a job takes…”). I would never use DB for any heating or cooling emergency as they are...

I can't recommend DB Heating & Cooling enough. After getting multiple quotes for a full HVAC replacement, their proposal offered fantastic value. Robert was incredibly thorough in explaining the different Daikin units, making sure I understood the benefits of each option. The installation was scheduled for the very next day after I signed, and the team was professional, quick, and did an amazing job. The new system is running perfectly and our house has never been more comfortable. If you're looking for a friendly, transparent, and highly skilled HVAC company with great pricing, go with DB...