Game X Change — Local services in Wallingford

Great spot for vintage to newer titles. Tho I don't believe they sell new products in store. Except just newest releases and pre-orders. Atleast that's how it was last time I went to a Game X XhNge9. Tho the one in Branford Robbed my little brother they gave him in 2018-2019 ish only 300bucks store. Credit for maruo/duny full in box with system and Gun came as a combo. Had Zelda and Link 2 Both full in box Zelda was golden o e opened and one unopened. He has a Artari 2600 with a tote filled with games for every Artari ever released. I told him wait for me to get outta work but he wanted to rush, what these idiot didn't know was I knew the peixe5and what they were doing they enwvr even rang the trade in and paid him in. A 350 vifg5card they purchased and told him those were market values. Luckily I told him to keep me all the Mario games for NES & SNES and I didn't have a SNES Full In Box yet and one was in the storage unit we went 2/3s me 1/3 him lol. So most was mine I picod8the most e spenaive stuff till leaving him mad doe to make and this idiot went and had gamexchange employee's in Branford, CT give him a gift card 4 not even a quarter of mRket value for the lot at the time. Had a Sega Sega d fully working. Made hard 2 Find Sega CD games probably worth thousands now cuz some were unopened. I kept everything New which was ps4 had just some oitao very little of that was there ut I kept everything Nintendo and Sony. One of each hand held. I got a copy if opened there complete in box. Every Pokémon Game and got Wata ratings in the 90s on all my Sealed items including my Pokémon Yellow u opened got a 96 rating from Wata. That's been a trophy piecw of mine for years. An hopefully will make my kids mad doe in the future...

While the store itself is great and always has a rotating selection of titles for really good prices, the staff makes all the difference in this location. I've been coming to this store regularly over the last month or so and have had vastly different experiences in the daytime and at night.

The person working in the store in the mornings (who claims he's the manager but I refuse to believe with his lack of knowledge) is very off-putting and doesn't seem to know very much about the things he's supposed to be selling or buying for the store. He is very good for other businesses in the area though, thanks to his recommendations I know that I should take any of my vinyl records I want to sell to Redscroll Records, or my comics, Pokemon cards and collectibles to Dragon's Lair because they "pay much better"

The night staff is much more knowledgeable and accommodating in this store. Any questions I have about things get answered, and if the staff member I'm talking to doesn't know, they make a phone call or try and do some research online for me. I've had a couple GameBoy games that needed battery replacements and have had them done on the spot, or at least advised on when to come back so it could be done, while the "manager" told me this was a service that's not provided. The employee who replaced my batteries did an excellent job, they are still working perfectly so thank you!

I wish I could leave two separate ratings for this store because when the "manager" isn't there the store deserves 5 stars easily. If you want that 5 star experience come here in the evening. If you want a bad experience, recommendations on other places to shop or sell locally, or to leave with more questions than answers, then come here in...

I want to preface this by saying I’ve had several good and honest transactions in the past here at game xchange. This one time spoiled it all.

On 07/05/2022 at about 18:00 I went in to sell a few items. A few switch games, a couple DS games, Super Smash for N64 and my valued GameCube WaveBird wireless controller. I got offered a paltry in cash offer of $37.25 and being in a tough financial position at the moment, I took it.

The cashier who did the trade, was a Spanish looking kid with a beard. He didn’t tell me the value of any individual item and when it came time to sign the receipt accepting the trade, I saw I was given $3 for my WaveBird. I immediately told him I wanted my controller back instead of the pathetic $3 he was trying to give me. I was told no, too late, “I thought you told me ok” was what he said verbatim.

I left the store very upset and called another game xchange (Waterbury) where I gave all my information. They were able to look up the transaction, and what do you know? The controller should’ve given me $15 cash.

The manager I spoke to in the Waterbury store was extremely helpful, told me she’d forward it to the store and district manager to get it figured out. At the end of the day I just want my controller back. I feel like I got robbed.

Long story short, go to another game xchange. Not sure what’s happened to the Wallingford store over the past year or so but this never would’ve happened a year ago. ALMOST (not everyone entirely) everybody there is extremely rude and this kid straight up robbed me and wouldn’t give me my controller back. Kid didn’t even give me a receipt and in my frustration, I didn’t even realize it.

Go somewhere else...