Fox Jewelers — Local services in Washington Court House

I took my watch to them to have the band and crystal repaired. After 35 days I stopped in to see what progress was made. They only then told me that they just shipped my watch to Seiko to be repaired, but had held my watch for 30 days waiting on other items in order to save on shipping costs. I told them they should have told me that so that I could either pay for immediate shipping costs or take my watch elsewhere to be repaired. The manager/owner I was speaking with (Jason) then got defensive and abruptly suggested "why don't we just have Seiko send the watch back if you don't like our service". Since he said that instead of understanding the inconvenience he had caused me, I agreed that I should be given my watch back. Days later I finally tracked down my watch at the Seiko repair shop and they said Fox had actually called to inform them to put a "no rush" on my watch - how unnecessarily vindictive simply because I told them they should've let me know they'd hold my watch for 35 days. I informed Seiko (having convinced them I was the owner) to return the watch to Fox (they would not return it to me directly). I then called Seiko regularly to find out when Fox received my watch back. When I showed up to get it the same manager/owner (Jason) brought it out to me, literally tossed it on the counter (it was in a protective bag), and turned and walked away without saying a word, I suppose to go pout that I chose not to use his slow mail- away service.

Btw, Gold Star in Columbus fixed it...

Id give 0 stars if i could. I needed a ring resized when i called to inquire about pricing and time frame the lady i spoke with did not listen to a word i said and was cutting me off and interrupting me. I told her i needed it taken in and she said 100$ flat she asked where it was from i told her it was my mothers ring and i didnt know where it was purchased she said itd take 4-6 weeks because we did not buy the ring from them and didnt know where it came from. She then asked if i wanted it enlarged and i said no its too big she said it was then 75$. She said it may even take longer because Christmas is coming up (its October). I work in customer service i am very mindful of how i speak to and treat others when calling in im very understanding and patient but i will never give them business or...

Fox Jewelers is the best home town jewelry shop to go to! I ordered a custom piece for a Christmas gift and it was exactly what I wanted. I tried to get in early because I know the holiday season can get busy. The ladies at the front desk, Chris and Joan, were wonderful and so helpful. They made my vision come true! They helped me design the piece and offer their opinions when I wasn’t sure what would look best. Not to mention the owner, Jason! He is always so nice when my husband and I visit the store. The entire team goes above and beyond to make customers feel welcome. They also know how important it is that they get the job done! There is no better local jeweler. Fox will always get my business!...