CVS — Local services in Washington

AVOID AT ALL COSTS.

This CVS is dismal. I've used CVS my whole life, and they are usually great. This location deviates from that. I bought an item there, and they had to manually enter the price (which ended up being much more than expected). Luckily, I didn't end up needing the item. I went to return it. They couldn't the first time. I went back again hoping that different staff would have a modicum of customer service and problem solving skills. They accused me of having the wrong receipt (it wasn't; I kept it with the overpriced item). Then they accused me of having the wrong item which doesn't even make any sense because it was entered as "Taxable Item" on the receipt. They were looking at the wrong item on the receipt. Staff was rude from the beginning of my experience there to the end. This is extremely frustrating. I was unable to return my item. I am currently waiting for some sort of resolution from the district manager. I do not have high hopes. :( I'm going to get my money back, but I don't know if there is any way they could gain back my business.

I would like to point out that the Rite Aid across the street has wonderful customer service. They are friendly and very helpful. Don't waste your time at this CVS. Go to Rite Aid. They have a great pharmacist and kind cashiers. They have really god coupons if you transfer your prescriptions to them. Just look it up online. You can get up to $100 in rewards by transferring prescriptions to Rite Aid (just make sure you find the...

Contrary to the online hours listed, they are NOT open 24 hours. One of the pictures shows me trying to enter the store at 3:20 AM,but the doors were CLOSED. The lights were on- but no one responded!? The confusing part is their signage posted which provides many different hours of operation?Which makes me wonder why they can't empty their trash when they close? Especially since it was full enough to force people to stack garbage on top of the only receptacle! I could understand if this was one time,but almost every time I go to this CVS,there's either trash piled up or all over the parking lot. Besides the roaches crawling around, there is a flattened rat near the entrance that's been there so long it's petrified into the foundation( too gross to photo) On this particular visit when I drove away with the excess packaging from my purchase and a dirty diaper from my little one,I saw thier dumpster and used it instead.Yay! Haha, funny- the gate was wide open and not a single piece of trash was in it!? How hard is it to take out the trash CVS? I actually considered lending a hand and emptying it myself,but my toddler wasn't getting any less fussy and I had my own trash to take out when I got home. Other than that, the location is perfect for picking up our prescriptions on my way...

This is the WORST CVS I have ever been to. I would not even give it one star. I've never had a good experience here. I've complained to corporate 2 times and it has not gotten better. I've recently transferred all of my prescriptions to the new Rite Aid across the street. Two experiences that stand out include:

1. I was at the CVS on 1403 Wisconsin Avenue NW at 9:20. They were out of my prescription so I asked them to call the closest one that was open and could fill it. The CVS at 2226 Wisconsin said that they had it in stock and could fill it. I get there at 9:45, and the pharmacist says he needs more time to fill it before 10. I told him that he just spoke to the other store and agreed to fill it and that's why I was there. No one else was in the store and there was another person working in the pharmacy with him. I left and went across the street to Rite Aid. The nice pharmacist there filled it in LESS THAN 5 minutes. I've since transferred all of my meds to Rite Aid and will NEVER shop CVS again.

2. CVS billed my insurance for 3 months’ worth of my birth control, and only gave me a month's worth. I tried to correct this but they were unhelpful. I ended up paying out of pocket to my insurance company because of...