The Glover Park Hotel Georgetown — Hotel in Washington

I know most people say how they don't leave reviews often, but I don't either and unfortunately enough our experience at this hotel was not the greatest so I need to share. We (group of 3) booked a 2 queen bed room for us to go on an overnight trip to DC for our first time to explore. The city was beautiful! I do want to go back sooner than later again to explore more! We arrive on a Tuesday morning at like 10:30 am and are able to park in the hotel parking lot (very small and tight and was not expecting it to be, but otherwise was okay). We go explore for the rest of the day and come back to check in around 7 pm. We go to our room (do not be fooled by the lavender and eucalyptus scents on every floor! They did smell wonderful 🥲) and it was warm. It's summer, understandable. We tried to use the touch screen thermostat and nothing would happen. Called the front desk and they sent up maintenance. The maintenance man came in about 10 minutes later and asked if we had the engineer come in and look when he was there today, gave off immediate sass. We told him we just got there and he grumbled and went to the window where the plug in AC unit was and uncovered it to turn it on. It wouldn't go lower than 76 degrees, which is still quite warm. The maintenance man left after getting the "air" on, which really means he only got the fan on the unit on and it was not cooling at all. We left for more adventures thinking it would cool down in our room with the unit on, well we were wrong. It was 77 when we came back into our room and we contacted the front desk again at around 10 to 10:30 pm and the maintenance man came back in with even more sass than before. He acted like we wanted the heat on since the cool wouldn't go lower than 76 but if he turned it to heat, the numbers would go as low as 64. The guy looked like he didn't know what he was doing, and kept questioning if we wanted heat or not. He messed with the plug in AC unit for a few more minutes and then left to the front desk and said he would be back. He didn't come back. So after about 10-15 minutes of waiting, my boyfriend went down and talked to the overnight guy at the front desk and made a complaint about our room being too hot and the maintenance man being unprofessional. He said he left notes for his manager to see and when she would be around the next morning for us to talk to. He said there were no other rooms available unfortunately since they were "sold out" for the night. We were on the 5th floor and the windows only opened about 5 inches on both sides to let cool evening air in, and it was still 73 in the room overnight which is too warm for us 3 that were staying. The next morning we went to speak to the manager who was supposed to be in "around 9 am" from what the lady who was currently at the front desk at 9:30 am. We left our information for getting a call back from the manager as of this past Wednesday and still have yet to receive a call back. We have been trying to call the hotel, but don't bother because the phone number does not work and even if you listen to the promt where it says to stay on the line for help, it's an invalid extension number too, so good luck. I've reached out via "message" on the website like it asks, and "someone will get back to you shortly", yeah we'll see if that happens. This whole hotel experience seems scammy now that we look back at it and look at some of the other reviews that have similar or worse experiences than we did. Yeah it's a pretty hotel in the pictures and is in a good location, but scammy everywhere else for service and the room quality which was definitely not worth $300...

This place is like staying at a haunted house...a loud one.

Every 3rd morning a loud truck would come and pump something in or out of the hotel, loudly, right under my window. It made the whole room shake and hum.

Doors constantly slammed by housekeepers.

No room service menu in the room, had to Google the restaurant and check food choices online.

The carpet was slightly moist across the entire room. I know I did not spill anything. I can't imagine what was making it moist… but gross. I had to wear my shoes in the room the whole time.

Housekeeping did not change the sheets one time when they made up the bed. Huh?

Key cards constantly don't work..needed new ones made 3 times.

It was impossible to keep the room at a constant temp, broken thermostat?

The room smelled horribly!

The bedside table was only big enough to fit the lamp, nothing else!

WiFi was weak, I called an 800# (not an onsite maintenance engineer, strike 1), they told me to move closer to the door (strike 2), then they asked me what laptop I use and I said Mac, and they said, "oh yeah, Mac's are known to have WiFi problems". (steeerike 3!). I have used my Mac at hundreds of hotels and gotten on their WiFi just fine at decent to high speeds...for some reason at this hotel Mac has problems? Had I said Windows they would have had the same answer! The person that I spoke to seemed trained in giving nonsensical answers to get people off of the phone.

All the bathroom caulking is bad, worn, dirty, cracked.

They called on the incredibly loud bat phone in the room and woke me up, daily, to ask if I wanted the room made up when I had the "Do Not Disturb" sign on the door. Why would I have the sign out if I wanted the room made up? Why would I want to be woken up during a well deserved nap? I had to take the phone off the hook.

When we checked out we had called the front desk to pull the car around. The front desk never told the valet. We sat there and talked to one of the valets for 10 minutes before we realized nobody ever told him to pull our car up. Unbelievable.

The front desk staff couldn’t be more bored and miserable to be in their jobs. This place needs to be bulldozed.

Location is good, valet was fast, food from the room service restaurant was good.

But overall I'd rather stay in a morgue...it would be more quiet, and likely a more pleasant stay.

It was the most horrible waste of money I've ever spent on a hotel in my four decades of staying in hotels. Just a gross waste of money. I would've rather flushed thousands of dollars down the toilet and stayed in a...

This is what a hotel should be like. From the lobby with their own merch, to the excellent restaurant attached to the hotel where we enjoyed breakfast every day, to the adjoining Enterprise rental car office just in case... The friendly and attentive staff, the excellent and tasteful decor from top to bottom... Did I mention the attached restaurant was excellent?

All the bells and whistles one should expect for a place so close to the embassy row, and some of the most historic places in the country. To say that we felt at home is an understatement.

The beds were firm but soft... The bedding was 100 percent cotton. the shower was a surprise, angled in such a way that it could remain open without splashing? Inventive and new. You can tell that the owners of this place would actually stay here. The food ordering system was also inventive and allowed the hotel to offer world class food while limiting staff overworking - you order and then they call for you to pick it up at the lobby desk. Best of both worlds, charged to the room.

Even down to the custom interface for the TV that kept up with modern demands - we just needed to sign into Netflix and there was all our entertainment for the evening. Every morning it prompted us to wipe out the credentials, making us feel better about it.

The staff from top to bottom was friendly and attentive, always ready to assist with what we needed, questions and travel advice... Just a real pleasure.

There were some small pain points: the in-room coffee machine was a Hamilton beach brand that.. well quite frankly it made some of the worst coffee I've ever tasted. It was a one and done situation. The on-desk power outlets couldn't output enough voltage to charge modern devices, but that was quickly worked around by simply plugging into the bedside power outlets.

The lack of an in-room microwave prevented us from reheating food, and maybe that is a choice made on purpose that benefits the establishment in many different ways. Smells, fires, etc. We understood, but it would have been nice.

Other than that, a wonderful time. It felt like being on a cruise that was docked, and we didn't feel like getting off the...