KFC — Restaurant in Washington

I have seen such a shift in service and food quality here over the time I've lived in the area. When I was younger, my parents would buy us KFC from this location and it was always extremely gross. The service was god-awful as well. We never had a good experience there, so we rarely went. We were too frustrated to ever take a visit inside, too, but I always wished we had because sitting in the drive-thru was torture. The window they used to have was old-fashioned and swiveled around, which one time broke on us and lost my mom her money for the meal. And no, we didn't get the meal free. It was just a bad experience every trip. But things have completely turned around.

I started coming back here last year when I got the craving for chicken. Despite being shut down from an inspection in March, this place always has what I want. I get a $5 filler-up meal and it's always DELICIOUS. They're honest when they're out of stuff, but they're friendly about it, which helps the situation. They always offer something else instead or a better option. The staff now is sweet and friendly. I don't see people in the back goofing off as much or playing around in front of customers. The old staff used to seem so unprofessional and rude. Now, I never have anxiety when I go through the drive-thru. I really would recommend coming here now to anyone. Don't be thrown off by news stories about the recent inspection scare. It's been in Washington for a while and needed a makeover, and it was time. Give it a chance, it really won't...

Went here over 2 hours before closing and ordered a $20 family fill up, extra crispy. Were told they were all out of extra crispy. We said original was fine and they said all the original recipe they had was 8 wings. With it being so far from closing you think they would be making more chicken or could have at least offerred to make more if we wanted to wait. So we go up to pay and they're still expecting us to pay full price even though we were getting a significantly less amount of chicken than what you would normally get in a family fill up. We were the only ones in line and were made to pull forward and wait for our ridiculously sad order. Before pulling away after receiving one bag we checked it and realized we didnt even have the 8 wings we were supposed to be getting. Only the sides. Went back through the line to get our overly priced wings and it was not handled correctly. They were rude and unapologetic about the whole situation. I havent been back to this KFC location since and i dont...

If I could give 0 stars on food and service I would. The chicken strips were obviously cooked in old oil, sat for ??, then fried again in old oil so they would be warm. The color of them was dark like they were burnt. I took them back up and asked for fresh ones. The fries must have been triple salted because I couldn't eat them there was so much salt on them. We picked 2 dipping sauces and expected gravy as well for the mashed potato balls but when we asked for some we were told we couldn't have any because we picked the dipping sauces. It clearly stated you get 3 choices of dipping sauces. By then I was so done with the experience I asked for a refund( I still hadn't gotten any fresh chicken tenders) and was told, " We don't give refunds. We can replace the food but can't give refunds. " Why would I want more nasty food to replace the nasty food you just served? With this kind of food,policy, and service I will Never be eating at...