Game X Change — Local services in Waterbury

Usually the staff is very nice here but today they were disgustingly rude. My boyfriend was trying to sell his PS4 which works perfectly fine but when he brought it in earlier they claim that it wasn’t ejecting properly. I went in with him to see what was the problem because it does work & never gave us an issue. The guy put a game in & it worked fine & ejected fine. But he said he’s not accepting it because the manager. Then the guy threw the game & was being rude. And of course with that rude customer service an argument started and I told them they need better customer service & said they don’t care & they were going to call the cops on us. Highly unnecessary. Terrible experience. They need to learn how to speak to people &...

Unacceptable idk who they are hiring in this place but selling broken items is kinda crazy everytime i come to this game xchange or orange i have to go back for something i just wanted a ps2 now im stuck w a broken ps2 “with no cash refund” i got the credit for it and got to keep it but at the same time i just wanted a ps2 not to drive 40 minutes to exchange fyi the Waterbury store had 3 ps2’s all 3 the disc drives were bad lmao i could test stuff better closing my eye's don’t shop at stores like this they don’t care about the gamer they just wanna sell stuff been a long time customer not going back for a while retro games plus in newington is a way...

Always something to find at this store to add to a gamers collection. Most games priced within reason (although I think corporate has their head up their cough cough upon seeing some retro games prices. Store is usually always neat in appearance and all staff are friendly and helpful ESPECIALLY the manager Ashley. She's highly knowledgeable about her systems and games and my friends and people I've referred have never had an unpleasant experience dealing w/ her (must be "that time of the month for those other reviewers :P) I wouldn't hesitate to deal w/ this particular Gamexchange or their staff...