AYR Cannabis Dispensary - Watertown — Local services in Watertown

I requested an oz of flower be transferred to the medical menu from the recreational menu for me on the morning of Tuesday 7/2. I had to go back to the menu myself and place the order once the employee transferred it from the recreational menu. I place my order and received the confirmation that my order was ready for pickup. When I went to the store that night around 5:30/6pm, my order was not correct. The bud tender who served me told me they ran out of the 8ths I ordered and they instead fulfilled my order with the same flower, but in quarter pouches and it also was testing lower than the flower I ordered. I didn’t receive a call about my order not being fulfilled correctly or that they ran out of the flower I specifically requested to be moved over for me to order, they also didn’t ask if I wanted a substitute item if the item I ordered ran out. The budtender got the attention of the manager on that night and the manager was not helpful at all by any means with the mistake the dispensary was making. If I’m asking for a product to be transferred from recreational to medical menu, I am the patient who should have priority to purchase that product first. The manager was not apologetic and didn’t try to help correct this mistake. She suggested I purchase the flower on the recreational menu and pay the tax, when I’m a medical patient. I asked her to transfer more of the product over to the medical menu for me and she said she can’t do that. I then asked her if someone could manually do it for me the next morning so I can buy the product I went there for and she then proceeded to say no and not offer any alternative. I drive out of my way to come to this dispensary which I’ve gone to since they opened and I left without purchasing anything and didn’t receive any compensation in the form of points or even giving a discount on the recreational menu so I wouldn’t pay the tax on the item. She wasn’t helpful in any way and also seemed to not care that I was displeased about how she handled this situation. Her customer service was absolutely terrible and I made it a point to not come to this dispensary for three weeks because of how uncomfortable she made me feel and how she did not try to fix the mistake that the dispensary made. I suggest the company make changes to their process when transferring items between menus for patients. If a patient requests an item be transferred, they should have first pick and priority of purchasing that item, whether this means an employee manually puts in the order themselves for the patient or transfer it over when the patient comes in to pick up their order. I have never been to a dispensary that handled their mistakes this horribly. Extremely...

This dispensary is hit or mess. By this I mean it is very much worth it to check the website for any products which are on sale, often they discount items for 40% off.

One of the issues I have found with it is their selection of vaporizers, are very lackluster, in comparison to their competitor down the street, which is called ethos

My criticism for both locations are the same. They should have some mechanism which rewards authentic and positive reviews that receive public views totaling over 50.

I guess my other criticism is the downtown location makes any visit to the store a very public experience many people driving by can see that you are going into a marijuana dispensary and people look badly upon this

My other criticism is they should take a page from their competitor ethos which offers discounts in various categories of products, depending on the day.

For me, this means that I go to their competitor, much more often, and only on the days where there is a discount. But I do not want this to be the case, and I would love to be a patron of this venue more than I am already.

Lastly, I am a bit disgusted by the high fee that is charged to withdraw money which you then spend at the store. If they reduced the ATM withdrawal fee to two dollars, I would go here over other options...

I've been a medical customer of AYR Watertown since they opened. I've always enjoyed the quality of the products, the pricing, and service. I've never had a bad thing to say about this store until now. When I opened my loyalty account with AYR, I was happy to hear that the more you spend in-store, the more points get added to your account, and your points can be redeemed for anything sold in their store. Once you've spent $1,000.00, you get an $80 in-store credit. In the last month or so, I exceeded the $1,000 spending limit to earn an $80 to spend on anything in the store. When I shopped there yesterday, I found out that they changed their point structure, and the thousand dollars I spent in the last year or so is now only worth $5 or $10. I was confused at the exact dollar amount that I could have used as a credit, but it was less than 20% of what I was expecting. I won't boycott AYR, but if I'm back, it will be out of convenience. I'll be sure to shop at other medical dispensaries who have better customer loyalty programs. Ryan...