Saddle Up Western Wear — Local services in Watford City

wont refund their merchandise if their is a problem with it. i bought a purse that i really liked but it started to unravel on the sides. only had it 1 week. so i put it up until i could go back to the store and exchange. i didn't think that was wrong. even my husband noticed the purse unraveling. so when i went in the store i was told by the sales girl that they don't refund. I said "what". because never heard of that rule. then she asked me if i had the receipt i said no but you sold it to me. she remembered me but told me they don't refund unless u have a receipt. then if you have a receipt the store sends it to the manufacturer to see if they can get their money and then you either get refunded or product replaced. i talked to the store manager and she was very abrupt and abrasive. she hung up in on me and threatened to call the police. Never once did I yell at her, threaten her or use profanity. very strange and...

On my first visit to the establishment I was treated very well. I bought a FlexFit hat, a leather coat and a pair of hand made Tony Lama boots. It was the last pair of boots in that style and I bought the display. I wore the boots to dinner that evening and when I took them off at home; using a boot jack; I noticed the heel on the display boot was blimished slightly. My wife returned the boots to be repaired as I like the boots and wanted to keep them. To make a long story short before the pleasant experience was over it became an ordeal and I was called a liar. So buyer beware. I am in the process of seeing if I can get Tony Lama to fix the heel as the store will not stand behind what they sell. I have never been treated so badly...

Terrible service from the owner just because I was doing my boyfriend a favor by returning a pair of boots he bought and NEVER WORE because they were too big. I apologized for the inconvenience and she wouldn't even look at me. She handed me the receipt and said nothing so I told her to have a good day and left. I'm not a business owner but I'm pretty sure that's not a way to do business. She has an awful...