Woodman's Food Market — Local services in Waukesha

I drove 20 minutes to Woodman’s because I’ve heard nothing but great things. Several people said they have unbeatable prices, a massive selection, and I thought it was worth the trip. I was genuinely excited to check it out, but my shopping trip turned into one of the most frustrating and embarrassing shopping experiences I’ve ever had.

I spent over an hour and a half shopping because I wasn’t familiar with the store layout. When I finally got to the register, I was told they only accept Discover credit cards. No Visa. No Mastercard. No flexibility. Someone else in my household pays for our groceries and I only came with their Mastercard.

My card was declined at the register, which was humiliating. Customers and associates stared at me, silently judging as I stood there, helpless. I had to take everything out of my reusable bags at the customer service desk so an associate could go around putting all my groceries back on the shelves. I was on the verge of tears. It was embarrassing and humiliating.

I only saw one sign by the customer service desk and a small sign at the register saying they only accept Discover. There was nothing at the entrance. Nothing on the carts. Nothing in the aisles. No obvious warning before I wasted a 20 minute drive and an hour and a half of shopping. When I asked at the customer service desk, an associate told me this kind of thing happens often. That made the situation even more annoying.

I left empty-handed, frustrated, and very upset. This wasn’t just an inconvenience. It was a total waste of my time, energy, and gas.

If you’re going to have such a restrictive payment policy in 2025, it needs to be clearly posted everywhere customers will see it. By every entrance, on the carts, signage above the registers, etc. Hiding it in one spot that’s easy to miss is not enough.

I went out of my way to shop here because I trusted the good things I heard. It was not worth the time, not worth the frustration, and certainly not worth the gas. I...

If I could give this a zero star, I would. I speak of the Waukesha, WI location. The poorest Customer Service I have ever received in the Midwest, by far. The rudest Front Desk Management/Customer Service. (Night shift). Her name is Kristina Magadanz and she should not be in Customer Service or Management in Retail. The store lost my online order and management would not even take the time to look at the order on my phone, or the email and text confirmations. Management refused multiple times to speak to me on the phone, so I was forced to drive to the store late at night to try to mitigate the situation with the "manager" on duty, and re-shop for all twenty-three items in my misplaced order. No one so much as apologized for the error of the store! After spending two hours repairing THEIR mistake and re-shopping my order, I do not recommend. Kristina should not be in management or working the Customer Service Desk. Nicole should not be supervising Kristina, if in fact, Nicole exists, since I was not allowed to actually speak with her. I've emailed Corporate Offices, but based upon Yelp feedback and reviews, I must say it isn't looking hopeful for resolution. Still have to get my money back for my online order, which will steal more time from me. I know people who truly love this store. My...

Having visited this location twice at the wee hours of the morning...I was impressed with the cleanliness of the store and the overall stock that was being replenished by the workers. If you every have a question where an item is there are indexes on the end of each aisle and/or if you ask a worker for assistance, he or she will always know what aisle the item is in and more times than not will walk you to the item to ensure that you find what you are looking for.

While checking out, however, both times that I visited the male front end worker was not only short with questions asks by other customer and by myself...but did not represent the company in a positive and favorable light - given that he radiated off an almost I-dont-want-to-be-here attitude.

When I asked about a product that was labelled - not for individual sale...this worker very sharply corrected me stating that yes it could be sold and that I should look up the product. He communicated this in a manner as though I should have known to look up a bar of soap in the directory of codes just like a piece of fruit. Management should definitely review this behavior as I was and directly observed many patrons very put off my...