New Era Technology — Local services in Wausau

You "always dread" having to call for IT assistance, because let's face it.... Computer folks sometimes get a bad rap! Remote assistance always takes longer, for the simple fact that they first have to figure out how YOU have your system set up or personalized and then find out how YOU encounter an issue/error, I'm sure it's just as frustrating for a well educated computer guy to deal with us PC Users ! You usually have to spend countless minutes with dead silence on the other end of the phone while they do their thing, HOWEVER Craig & everyone I've dealt with at RMM knows how to keep us engaged while fixing the issue, carry on a polite conversation, yet are aware and sensitive to our need to pause to help out any in-person issues here in the office. Thanks for the assist!

Always prompt to get working on any issues that may arise. And the follow up RMM provides once the issue has been...

Exchange 2016 and Outlook Out of office not being sent out side the company for a certain user.

Did a very good job trying to resolve and we understand this was a hard one to track down. I appreciate all the help from the team and especially from Brian on this issue. Thanks again for the hard work helping BVI...

Very impressed with the personal service, superior technical knowledge, and integral follow-up. It was because of these first hand experiences that RML has moved all corporate web communications to New Era..... and my personal acknowledgement for the expert service and skill displayed by...