American Eagle — Local services in Wayne

I went to the store and they had to order two pairs of Jeans for me. When the jeans arrived, they were not the same as the ones we had discussed. Also, the tags were falling off. I went to return them, but the store wouldn’t take the return because the jeans didn’t have tags. They said no exceptions. Told me to call customer service. I called them, and instead of doing the right thing, they created a ticket.

Finally got a response, and they said I can’t return the jeans because there are no tags- even though they were shipped with tags falling off. I’ve never worn them, and now I’m stuck with jeans I can’t wear.

I’ve been a customer for decades, and your service used to be great. What changed? First rule of business is the customer is always right. I’ll be taking my business elsewhere...

I was trying to find some last minute outfits for a vacation this weekend, and I found this black jumpsuit that I absolutely loved. My size was the only one missing, so I asked a girl on the floor, Vicky, if they had it in the back. She initially said no but offered other sizes and asked my name. While I was in the fitting room maybe like 10 minutes later, she came in, calling my name, with the size I was looking for. It fit perfectly and I left with it! She was so incredibly sweet during our initial interaction and she went out of her way to find something for me even though I insisted she didn’t need to worry about it. She totally...

How is this store still open? The manager “Lawrence” is what she told me is a horrible look for your brand! Awful customer service she could care less about anything. Anything she says is condescending and it all seems like a lie. It seems like a regular occurrence because she just walks away or doesn’t care. I’ll NEVER SHOP HERE AGAIN! If I could give it 0 stars I would. That’s why people shop online because ONLINE CUSTOMER SERVICE ACTUALLY HELPS OUT!...