I have purchased 5 mods from this store alot of juice and coils. I even recommend family and friends to use this store. I bought a mod and after a couple of months it just didnt turn back on. It was not dropped, there wasnt any none reason for this. I called the store and Caleb told me to bring it in so he could see what was wrong with it. I didn't have it very long so I still had the box and everything that came in the box. Caleb looked at it and confirmed that it hadn't been dropped and couldn't figure out why it wouldn't come on. He said there wasn't anything he could do. No exchanges, that's all I expected. I had it only for a very short time. They had no customer service for me even though I've been to that store on a weekly basis. I did at some point buy some juice at a wonderful store called Vapors West on Santa Fe using their juice I only have to change my coil once a month. I've spent so much money at Violet Vapor having to change my coil once a week because their juice is very bad. Anyone reading this don't waist your time with Violet Vapor they do not care about their customers at all just their money. Go to Vapors West they are extremely polite and will do exchanges. They love their customers.
I have tried all flavors of your juice and always had to change coils on a weekly basis. I'm stating that Violet Vapors does not have good customer service. The employee there stated that the brand of mod I had was an awful brand. You should never have products that you sale to your customers that you don't like or that you can't or won't back up. That's a very bad way to treat people that come in for your...
Ā Ā Ā Read moreThree years ago I left a review, a terrible review but accurate at the time. I would like to retract and make a new one. I have been going to Violet vapor for about seven months now and itās so much different than my first experience. I did not take into account that they had just opened and that they were probably going through a few Kinks/trials and tribulations and learning in general. I apologize for the terrible review, I am glad that you all proved you wrong. My all-time favorite thing about Violet is that they offer car service for parents. I am a single mother to a six year old and no matter if itās rain hail sleet or snow they still praying my package to my car window with a smile on their face! They have actually stayed open five minutes late for me one time, Iām sure they know what itās like not having your nicotine before you were going on a five day trip out of the country LOL. I am so glad I gave Violet a second chance because they are my all-time favorite Vape shop. Knowledgeable and caring and patient! So, from a one star terrible review, to a five-star amazing experience and review. I have been nothing but absolutely grateful/ blown away by how awesome they are to their customers. They did not Shun me for leaving a bad review years ago, even after leaving there of you and going back into the store they werr still very kind and courteous and willing to answer any questions I had! My son and I also loved friends-giving! Just an amazing atmosphere...
Ā Ā Ā Read moreDO NOT WASTE YOU'RE TIME OR MONEY AT VIOLET I BOUGHT TO PLATO BOTH THE SCREENS WENT OUT FIRST OFF THEN THEY HAVE SOLD MY HUSBAND AND I BOTH THE WRONG JUICE 4 TIMES THE MANAGER IS ON SOMETIME DRUGS ALWAYS TALKING ABOUT GETTING HIGH SHE EVEN CAME AT ME LIKE SHE WAS GOING TO DO SOMETHING LIKE TRY AND FIGHT ME I WILL NEVER WASTE A DIME IN THIS TRASHY VAPE SHOP SHE ALSO SAID SHE HAD THE RIGHT TO REFUSE TO SELL ME ANYTHING LITTLE DID SHE KNOW WHO I AM NEVER ID AND A GUY THAT HANGS OUT UP THERE WITH HER WAS TAKING CRAP TO ME WHEN I WAS JUST LEAVING THE OWNER IS THE ONLY ONE THAT HAS EVER BEEN WORTH DEALING WITH BUT IS ONLY THERE WEDNESDAY SO JUST GO ELSE WHERE TRUST ME THEY WILL BE SHUT DOWN SOON THEY WILL TELL U ONE JUICE IS SOMETIME THAT IT'S NOT THEN SAY THEY DIDN'T BYE BYE VIOLET...
Ā Ā Ā Read more