Duluth Trading Company — Local services in Webster

HORRIBLE CUSTOMER SERVICE!! NOT EVEN 1 STAR!

Date Ordered: 05/04/2019 Order Status: Open order Order Number: WEB03421727

I ordered product from this company 3 days ago!! And just today there telling me that they "should" be able to ship my $160 dollars worth of product (bday gifts for my nephew) that needed to be deliver to him early this week for his birthday!

here is a letter that I sent to there so-called customer service:

So 3 Days have past and now you “should” be able to ship now? I just spent $157.61 with your company, not a ton of money, but its substantial enough to me!

I understand that you guys don’t work on the weekends, I am actually happy that you don’t! Weekend time should be spent with loved ones, family & friends!! Why did I NEVER receive a physical phone call from a service rep from your company on Monday? Instead have to do everything thru in internet? This is a major problem these days, there is NO personal contact from companies to their human paying customers!! I am in sales, if I were to do this to a paying, loyal client – I would loose them!

And I have to ask: what is this statement that was from you about the original order: “If we do not hear from you by May 13, we will assume you are no longer interested in the order and cancel it on your behalf”. I have never heard a company tell a customer that they will cancel an order of their behalf??

I am expecting a discount, free rush freight or something to compensate me for this, it is totally unacceptable! I will also get ahold of corporate and voice my concerns about this situation. I really am not the type of guy/customer to complain, but I have order from you in the past, with no problems, I indeed like your quality & selection of product, but to have no one from your end contact me buy phone to clear this up in 10 minutes, instead of 2 days – infuriates me! I highly doubt I will ever order from you again!

Please have management contact me at 832-287-** – that is a cell phone that rings to me directly 24/7 - voice to voice! Keep me posted on any additional problems and discounts offered to get this final order complete, as my nephew is waiting for birthday gifts I ordered and already told him about!

Very dissatisfied...

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