The Grayson at Baybrook Apartments — Local services in Webster

If I could give this place 0 stars, I definitely would. It has HORRIBLE pest problems: I'm talking wasps, huge spiders, roaches, and any poisonous insect you can think of. Please DO NOT listen to these good reviews most of them were faked, and some were asked to give a good review from management. (Look at the bad reviews they are true because I've experienced most of them)

Issue#1: Pets. Don't come here if you are not a huge pet person. It is pet-friendly, but the neighbors here don't keep their pets on leashes, especially the aggressive ones, so you are on your own if a dog runs up after you. Also, some of the owners release their aggressive dogs on people they don't like, for example, my neighbor let her dog out to run after me, and it bit me on my ankle (she's made it known that she doesn't like people of color).

Issue#2: Maintainance. Management does not answer your calls if you call for anything. You can leave a voicemail all you want, and they will take months to get back to you (and that's them being nice), or they won't get back to you at all. The building is not well taken care of on the inside; they don't care about any appliances inside. Our garbage disposal does not work and it sounds like there's glass inside of it. (We put in a work order, and they came to "fix it", and the problem came right back.) it's somehow connected to the dishwasher because every time we use it, dirty water comes UP the sink.

Also, our water heater busted and flooded our apartment. They didn't come until the next day, but thankfully, my daughter was home, so she was able to prevent things from being damaged. The maintenance guy, although very creepy, helped us fix it and then explained we wouldn't have hot water until the next day. The office added more money to our rent, which is already high ($1925 for 2&2), and made us pay for the water that flooded the apartment. (If you are a female or you stay alone, be careful in this complex because the males here are very weird.)

As for the trash, they don't pick up on trash days when they are supposed to and if they do, they forget (or they don't want to do) the upper floors like the 2nd & 3rd floors. You are also still charged for valet trash. The actual garbage bins are placed so far away from the units that it'll take ages to drop one bag into the garbage as well. It once got so bad, that our whole building smelled absolutely horrible. They are only concerned with the outside appearance of the building.

Issue#3: Insects/Bugs. If you are like me and you don't like insects or bugs. DO NOT COME HERE! It was not made known that there is a HUGE insect issue in this complex. The first day we moved here a hornet's nest was under the stairs and there was a wasp nest in the corner of the hallway. They often had to spray and get rid of them but it took them a while to do so. A LOT of wasps & hornets were in or around our building before they finally sprayed and got rid of them. 2nd week here there was a huge spider web covering half of the door and there were 2-3 spiders on the web, that day my daughter REFUSED to catch the bus for school because of that (and I don't blame her). I had to come home and clear the web, kill the spiders, and take her to school. A few months in we started getting roaches coming out from every corner of the house because the management refused to spray continuously like they had been doing. It wasn't bad at first but when they stopped coming completely, the roaches became unbearable. Some of our neighbors are extremely dirty as well so that is probably what contributed to the pest issue.

I guess what I'm trying to say is don't move here, it may look like it is but it is NOT worth it. Go look at some of the bad reviews, even if they are from years ago, some of these issues are still...

Me and my boyfriend moved here a couple months ago. The best way to describe how our experience has been so far is just good but okay at the same time. When we had our move in date the day had to be pushed back a week due to the apartment being incomplete, huge stain on carpet, toilet had a huge crack, the patio blinds had a missing blind, kitchen granite was falling off. I will say we were assisted by Maria at the office she’s absolutely amazing! We love her. Go to her if you need anything! They were very sincere, helped us get that resolved & we were able to move a week later. We get it things happen so we let that go. Parking sucks. :( Sucks sucks sucks. I hate it, I work a regular 9-5 and sometimes I’m rushing home because by 5:30 everything is full and I have to park FAR. Not the worst thing in the world but yeah. Forget about having any hot water. I’m a girl and since I’ve lived here I’ve yet to be able to take an everything shower because the hot water will last me about 15 minutes, sometimes if I’m lucky 20 minutes before it turns to freezing cold water. I’ve reported a couple times & they told me the boiler is new and they can’t do anything more. They recently accidentally charged us 90$. We had to go to THEM to let them know this happened they really would’ve let us pay that.. How do they do that accidentally? I don’t know it felt unprofessional. Then a little after that they accidentally sent us an eviction notice. Eviction notice that’s crazy lol. HOW do you accidentally even sent that!!? They apologized (I have the email) of them saying to please disregard the email as it was an accident. We were disappointed with both those things and it was unprofessional all the way! We have our own trash bin but they have valet trash so they give you an another trash bin so it can be put outside to add your trash bag into it for they come pick it up. They dont allow you to keep it outside by your front door (that’s where it goes when picked up) you are forced to keep it inside or on patio which means you still have to bring it in. Every time we do it attracts bugs in which we sucks a bit. At the gym they have 3 treadmills & for the longest only ONE works!! Also they give you no choice with the wifi that they recently introduced to the apartments. We loved our old wifi, we payed $45 & it was fast. Now we have to pay $69 without a choice because everyone has to have it. They add it to your rent, it’s not as fast either & these apartments are already so pricey and some of us are barley making it by with how pricey everything has gotten. 🥲

I’ll end this long book with the good things, like I said Maria is amazing, she always helps us out. Maintenance is always fast to come to any notice & have been respectful. The apartments inside are very beautiful & up to date. I think the outside can use some improvement but they do seem to be working on everything! They have cameras & gate. When the gate breaks they get it fixed asap. Sadly the gate code box at the front doesn’t work so if you invite anyone over you have to have your phone ready to buzz them in! Super quiet complex, everyone I’ve ran into are nice & chill. My neighbors are great too. They do little events sometimes where they offer mimosas, ice cream, food which is...

Update 8/20/25

Let me start by saying I love everyone in the office. I do. Life is ALOT! And all I ask is to let me color and swim. I have NOT been able to enjoy my pool in over 2 years and that’s my truth. Bug and sht and debris… I know KNOW when something isn’t being taken care of but hey- you pick your battles. Again, I love all yall.

Today I got in that water to swim off some pain and stress. The water was SOFT. It was CLEAN. It was balanced. If FELT clean. I didn’t want to get out. It’s MY form of exercise. I even have a wet suit for the colder months. I know that sht was intentional.

So I stopped by and spoke with the new manager. I cried and held back how hard I wanted to cry. She expressed that it was intentional indeed! This is how I treat people at my job- like they matter!

This makes me feel like home forreal forreal again. Truly… thank you 🫶🏽🌺

Update 6/26/24🌸 the pool is all taken care of and has been for a few weeks. I wanted to get a good picture. I find the office is the best staff I’ve worked with. My honest response is- I hope the management company. I hope they give this staff all they need.

I still say through it all I wouldn’t want to move until I get blessed with a house. Further, let me be clear- a relationship being good or great is not predicated on when everything is going well, it’s when you hit a bump and bruise to decide how great it is. And I think this is great! Still the best apartment complex I’ve lived in. And yes I recommend leasing.

Update** In my 7 years of living here I have NEVER seen such horrid atrocities. This pool is outrageous! 5/28/2024. I just don’t know what else to say. We are now without this amenity going on 2 straight months.

I do love where I live! The only reason I couldn’t give 5 stars is because of the different management I have had over my 7 years here. I have had some not so good management and great management. Over all - no I do not want to move until I get a house. Which says a lot because trust me I would move my family if I needed to. I enjoy my neighbors now for the last 2 years. Real good working people so it wakes for a mature environment.

Currently I’m working on a new stove ( has been an issue for 3 1/2 years honestly) now it super sparks. I’ve had the fire dept called out here 2 years ago, maintenance over the years but still this is unsafe. Last bight the thing sparked/ popped so hard I screamed. Hopefully they will show me they value me as a long time resident and get me a new appliance. I have advised the management office and the property management corporate office. I’m also hoping to receive my first concession for having lived here for so long. That would be nice.

Maria in the office is a real treasure in my opinion. I used to manage and she has the same heart I do for people and making sure to provide the best living condition for us residents. Ellie is magic as well. When you care … it shows!

I wish I had more to say but I’ve met so many different people in the office, I’m not able to give more information on the office team at this time. I find the best and most accurate statement or assessment is after you cross a hurdle together.

So we shall see! Again, I love where I live and I would encourage someone else to move...