Bomgaars — Local services in Wellington

This store is garbage or maybe farm and ranch stores aren’t what they used to be. Came in looking for fencing supplies. Specifically a 4 ft man gate, gate closure, and utility panel. Walked around the “ranching” department for 10 min try find somebody to help me (ghost town). Finally I walked up to the register and asked and was told they don’t have 4 ft gates. I had to question her because I just saw them in the parking lot. She pulled out her binder and found them. Also had her look for the utility panel. I really only needed an 8 ft panel and they had them listed in the book. Paid for everything go out to the yard to load up. No 8ft utility panel. Someone who I believe to be management came out and tells me they don’t have any 8ft panels so I can either get a refund or buy a 16ft panel. Sure I got time to kill, I’d love to go back in the store and get refunded and pay for the 16ft panel. I strongly believe the correct business approach to this is to eat the cost difference (your mistake) and load the 16ft panel and send me on my way. Not the case, I have to go back in to get the refund and I’m told I have to provide my name and address. For what???? You have the receipt and my credit card, why is it acceptable to require my address? Bomgaars I gave you a couple chances, on other recent trips I got blank stares from employees when asking about a specific farming/ranching items. You don’t have to look very far for reasons why so many people are skipping retail stores and buying online. #figureitout...

I have been shopping here for half a decade it is my favorite store! Recently I've had the privilege of working with the store manager Claricia. She went above and beyond to make me feel like a valued customer. I had trouble with one of the jacks that I bought and she took amazing care to make sure that i was satisfied. I know that according to the rules she did not have to help me but she went the extra mile. During the same visit I was buying dog food and she alerted me that if I bought one more bag I could save $50. She is the reason that I go to Bomgaars this is the way that you should treat customers and I for one will not forget it. My loyalty is...

I've wanted to like this hardware store for 4 years now but I've realized that I only stop here on my way to Home Depot in case Bomgaar's has what I need or something that will work. I've had keys made for different locks here that didn't work. Multiple trips for plumbing fittings during which I would spend 45 minutes trying to find bushings and adapters to make it work but leaving to go straight to Home Depot.

Good things: excellent bulk hardware section priced by the pound, a surprising power took section, and very knowledgable staff for DIYers.

I wish they would get rid of their clothing section and sell...