GameStop — Local services in West Burlington

Through the years I've spent a good deal of time and money in this store on games and accessories. Always been friendly, helpful, and affordable. Purchased a new PS4 Pro just under 2 years ago on sale at target since my PS2 finally became unplayable and first stop was here where I purchased 3 new and 3 pre owned games, controller charging dock, and a headset. Hard drive on PS4 crapped out the other day so I stopped in on whim to see if they sold replacements. They did, but I didn't buy either one for one reason...Salesman was rude, snippy, and dismissive. Cost them a $120 sale (didn't even bother to look at the games at this point) AND 4 regular customers. My 3 grown children have elected not to set foot in this store again either, and they game more than I do these days. This is how you run a...

The staff here are not helpful and are fully willing to sell you a nonfunctional product. I was here with someone and they were very aggressive with trying to get him to sign up for their rewards program. I hope to never come back here, and if I did, I would only buy new products, since they have shown that their used products are not to be trusted. Sure, I was able to return it, but they didn't have another one, so I just wasted two trips here. The staff here don't seem to know what they are talking about unless they are talking about their rewards program. Also their used games are way too expensive and cheaper used games can be found on Amazon.. I hope I never set foot inside this...

Sold me a limited addition controller in October..used it for less than a week and it started to get stick drift..I was told they can't do anything about it bc they never gave me my receipt (thought it was emailed)..now in November the controller is unusable..I got it to replace my old controller that got stuck drift..now I'm sitting here with 2 non useable controllers being told they can't help...