Verizon — Local services in West Burlington

To be specific, my only experience at this store has been to purchase protective equipment for my phone. I like that the associates always help me by putting the screen protector on, as it terrifies me to try to do it myself and ruin an expensive item ($60!!). They have done a great job for me in that aspect.

Also, they always have a great selection of protective cases, specifically, otterbox cases. I’ve seen some styles here that I wasn’t even able to find online.

The last lady who helped me, Tara, was amazing. There was another lady at the desk across from her who was very nice too :) both were very friendly and helpful.

Overall, my experience buying cases at this store has been excellent. I’ve always been satisfied with both the product and...

I have been a Verizon. Customer or along time. I was not happy with the service I got at the Russell cellular in West Burlington. I had only had my phone for less than 2 weeks. I had issues with it and was told I would have to pay more money to get a different one. The manager was not helpful at all. Took my mom's phone there because she couldn't receive calls. She also couldn't fix it. I took it to the other Verizon in Burlington. They w we were extremely helpful and fixed my mom's also told me I had 30 days to return mine, so I...

As an unexpected, walk-in customer, my wait time wasn't too long. Megan enthusiastically helped me with upgrading my phone which included checking her shelf for the model I asked for! Luckily, she had exactly what I wanted and we completed the transaction quickly and efficiently. I've never had a bad experience in there even though I'm not in there enough to be recognized as a regular customer. It's my second upgrade since moving to this area and I'll be back in there next time I need...