Duluth Trading Company — Local services in West Chester Township

I LOVE Duluth!!!

The merchandise is expensive but "you get what you pay for". The quality of materials and workmanship is impressive. My family has had clothing that still looks great after 5+ years. And there is no skimping on quantity of fabric. Shirttails are long, preventing "crack-views". And sizes are "true" or better than "true". A cousin, who normally wears 3X from other manufacturers, can wear a 2X from Duluth.

The store is a fun adventure: men on the right, women on the left, "fun" items in the middle and at the back of the store. The displays are nicely prepared and very "outdoorsy". I enjoy how they create color and pattern combinations on the mannequins. Great shopping hints!

The central pay area, where everyone starts out in a single line from the counter to the back of the store, is so nice. It prevents competitive line jumping and helps the process flow smoothly. Plus, it give the idle shopper a chance to look at some little extras while waiting for their turn. I have to admit to making some purchases from the center aisle displays.

Most of the check-out staff have been pleasant and friendly in the past but I have had one or two who have made me feel like I've inconvenienced them. I hope they improve their attitudes.

During this specific visit we bought "house slippers", which my son loves, and has worn daily since he received them on Christmas. He likes how warm they keep his feet while working at his computer.

The commercials and mailer ads are quite entertaining, and significant savings can be found while shopping during the discount events. The store gets crowded during those events but the savings is well worth the inconvenience of waiting for service or...

There really isn't enough time in the day to express how much I love Duluth product and the store. First, the store is amazing. It looks awesome, it's very well designed and laid out, and even though I use to believe the clothes were "pricey" in my young age, I GET IT now. The quality is AMAZING!

I work in land surveying and wear only Duluth pants and socks. The comfort is there and the flexibility is second to none. I walk through briars, woods, tall grass, creeks, and probably test the pants and socks well beyond what they were designed for. Knowing this, I have gotten three and four years, even with some small rips, when different brands may get me two months out of, not exaggerating.

And finally, yesterday I made the best choice of my life. I purchased my first pair of "carpenter ballroom flex bluejeans". The fit is amazing, I did some squats in front of my wife, she's welcome, just to prove the flexibility, and even though I have only wore them for 3 hours 29 minutes and 16 seconds, I now know that I will never buy a different brand of jean. And he may not know it yet but my father in law will soon be a proud owner of some pairs soon as well.

Thank you Duluth for coming into my life...

Products 5 star, customer service 3 stars. Went in to pick up online order, that was excellent and the rep who helped me was great. Then I shopped in the store for about $75 worth of stuff, got to the counter and the rep asked for my name and zip. I said I'd rather not give it, so much of our stuff is tracked already. He just stood there and said he needed it to do the sale. I suggested he put in his own name and zip. He said he can't. I said I'd really rather not give it and he continued to argue. He was not going to let it go, so I set down the items and left. The original rep who got my online order was at the door as I was leaving so I asked if this was typically required and he said no. He said they are supposed to ask, but if a customer declines just let it go. Not a great customer experience but their products...