DTLR — Local services in West Chicago Township

This is hands down the worst DTLR in town. The employees behind the register act like they hate their jobs, and it shows in the way they treat customers. I stood in line for over 40 minutes just to deal with miserable attitudes and no effort. Every shoe I asked for was either out of stock or they only had one random size left. The store was understaffed, unorganized, and the workers looked like they’d rather be anywhere else. Their negativity rubs off on customers and ruins the entire shopping experience.

If you don’t want to work here, don’t take it out on the people spending their money. This location is a complete joke and needs serious...

This DTLR is a complete disaster. They had the line backed up for over 30 minutes because they were so understaffed they could only let 3–4 people in at a time. By the time I got in, the staff looked miserable and treated customers like an inconvenience. When I decided not to buy the shoes, the girl at the register actually rolled her eyes at me. That’s childish, rude, and flat-out unprofessional.

If you hate your job, don’t take it out on customers. The management here clearly doesn’t care about staffing, training, or customer service. This location is a joke and honestly doesn’t even deserve to...

I went in this store like one time and it was an absolute bad experience. First, when I entered the store, NO ONE spoke or acknowledged (ME) a potential customer entering the store, which is a no no! They just kept doing whatever they were doing. They need better customer service skills, because you're supposed to speak to everyone entering the store. I went to the clearance rack looking at the shirts and still no one said one word! No, Hello, May I help you or anything. I thought they were acting unfriendly, strange and not helpful so I shook my head in disbelief and I...