Taco Bell — Restaurant in West Chicago Township

If I could give them no stars I would. I visit this Taco Bell all the time. I came in last week with my son & the cashier told us they were hiring & really needed the help. He told us to fill out the app online & then come back the next day to have them pull the app & that’s what we did. Today was his interview. The girl that interviewed him asked him why he didn’t apply to the Taco Bell around our house? I definitely don’t understand that relevance. She ended the he interview by telling him that she’s not going to offer him the position because, “they close pretty late & she didn’t want to be responsible of getting him home.” She didn’t think he had reliable transportation. I’ve never got denied a position due to the manager not wanting to be responsible for getting me home. I didn’t know that was a concern or responsibility of the coworkers or managers but he did have reliable transportation. He felt discriminated against. I called the store to get an email or phone number to express our concerns with someone. Of course the young lady that she interviewed him answered & asked why did I need that info. I told her that my son felt he was discriminated against. She immediately got very aggressive & started yelling in my ear, “ first of all, first of all”. I interrupted & tried to diffuse her aggression with no avail so I hung up. I just wasn’t going to argue with an unprofessional, ignorant Taco Bell employee. I consider myself more professional than that. I called the corporate office & lodged a complaint & was told the district manager would call me back in 3 days. About 30 mins later, I got a call from the same young lady pretending to be someone else. She explained that they gave my son another store address that was hiring as a common courtesy which wasn’t true & she stated they couldn’t give out the managers info that I asked for. I explained that the young lady could’ve given me the email to corporate that’s on the window of the store to express any concerns or issues as the sign in the window clearly states. Instead she instantly got aggressive & offended like we were accusing her of discrimination. Her actions only proved that she was guilty of discriminating against my son. The lady then said well she couldn’t give me the manager’s info & I explained again she never attempted to explain anything or offer anything that she could do. I told her I had already called corporate & lodged a complaint. At that time I ended the call with well thank u for taking the time to interview my son & you have a great day. These employees are very unprofessional & I feel blessed that my son wasn’t offered that position. If she conducts interviews & speak to customer’s inquiring for info like that I can imagine how she speak to their employees. I’ll never eat at Taco Bell anywhere period due to this experience. Whatever happened to professionally telling an candidate we have other candidates to interview & we’ll get back to you when we make our decision & just don’t call them. That hiring supervisor definitely need some more training because she’s going to get...

If I could give 0 stars that would have been what I chose. I came in during my 30 min. lunch break. I pulled up to the window and they were fast to ask me what I wanted so I asked for a moment. not even 10 seconds later they asked me again to order so I felt rushed. I orders a flamin hot taco duo. I was informed they no longer have the flamin hot taco, only Doritos. I said okay give me the Doritos duo, then I was informed they no longer offer the duo, I respond okay then you guys should take down this sign. They informed me they were waiting for a new sign. I order 3 small things proceed to the window to pay. I pay get my food drive off and go home. when I get home I open my nachos ate one and the beans on the nachos is hard, like sitting out in the sun for 3 days dried hard, they visibly looked crunchy and unless the person prepared my food with their eyes closed they seen this and decided to serve it to the customers anyways. I open my tostada and same issue mountain of crunchy hard old beans. so I can't eat that either. I was going to just let the issue with the nachos go but after opening up my second item my lunch was pretty much a waste of my time and money. So i try to call in, I get a message cant get thru but we would love to hear from you try your call again later. I've never written a review about any place before but when I couldn't get thru to someone it left me with no choice. If your employees clearly don't care about the customers they serve (the reason anyone in the establishment has a job) then why are you employing them. I work customer service and if this was the level of service I provided I would surely be fired. Very...

Craving Taco Bell after completing a run at the Des Plaines River Trail, I visited this location because it sat en route on my drive. Due to Covid-19 precautions, the drive-thru was the only option for ordering versus going inside the restaurant to order. I ended up ordering the grilled cheese burrito box w/ a mountain dew drink which was solely because the grilled cheese burrito sounded tasty. If not for it being promoted on their sign I probably would have ordered something I had before already.

I received my food in a reasonable timeframe which was handed to me in a container to prevent any human contact whatsoever. Though I doubt I will ever dine-in, this location obviously has not come up with any alternative plans on allowing customers to dine-in.

While eating my grilled cheese burrito box in the parking lot, there were two customers that had issues with their orders as I ate my food. With the drive-thru being solely used, both customers were outside of the door knocking and even having to walk towards the drive-thru to get the employee's attention. Like any other fast food restaurant, this place is no exception on the lines of being a hit-or-miss as far as possibly receiving mediocre service or food.

I personally had a pleasant experience at this location and will most likely return while in the area if I have that craving for Taco Bell. I really enjoyed the grilled cheese burrito box, the grilled cheese burrito is something I could definitely see myself craving from time to time. Yes, it was good! And lastly, I do like this location because it does not have sketchy individuals lurking in the parking...